Senior PC Support Technician

Public Storage; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

In-office five days

Remote days per month

Job summary

Public Storage in Frisco, TX, seeks a Senior PC Support Technician to lead desktop support for corporate and field offices. You will oversee onboarding, maintenance, and issue resolution across the desktop environment, with escalation for major problems and hands-on guidance for colleagues.

The role requires strong communication, leadership, and technical skills across Windows, Mac, AD/Entra ID, M365, VPN, and security tooling.

Qualifications

• 5+ years’ experience in Corporate Desktop Support.
• Experience with Windows 11/10, Mac OS, AD/Entra ID, M365, LAN/Wireless, VPN and MFA.
• Knowledge of Windows Server OS, Group Policies and Office 365 Administration.

Responsibilities

• Provide senior technical support for corporate HQ and field offices.
• Lead onboarding/off-boarding, maintenance, and planning for desktop environment.
• Diagnose system failures and perform corrective actions.
• Escalate major issues per procedures.
• Manage IT Service Desk queue and incident resolution.
• Assist users with questions and light training.
• Collaborate with IT teams to align with IT strategy.
• Evaluate new technologies with vendors and propose improvements.
• Install and maintain OS, software, hardware updates.
• Monitor desktop infrastructure performance and suggest optimizations.

Skills

Windows 11/10

Mac OS

Active Directory/Entra ID

M365

LAN/Wireless troubleshooting

Palo Alto Global Protect VPN

MFA – Okta Verify

Palo Alto Cortex XDR

PC imaging

Peripherals

PowerShell scripting

Office 365 Administration

DNS/DHCP/TCP/IP

Question resolution & communication

Job description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

Job Description

We currently have an opening forSenior PC Support Technicianbased out of Frisco, TX.

TheSenior PC Support Technicianwill be responsible for the following:

• Taking on a senior role in providing technical support, ongoingmaintenance, and support of future planning needs for the company’s corporate and field desktop environment.
• Provide lead technical support for the company’s corporate headquarters and field offices, that includes user on-boarding/off-boarding, day-to-day maintenance, design,installation, performance monitoring, fine-tuning, and data communications.
• Diagnose systems and equipment failures and perform corrective actions to resolve any issues.
• Perform preliminary analysis of major systems problems and escalate the problems in accordance with prescribed procedures.
• Respond to and manage the IT Service Desk ticket queue and provide principal support on incident resolution.
• Assist corporate and field users with technical questions and light training.
• Consult with IT teams and various departments to make sure projects are in line with the company’s IT strategies and plans.
• Collaborate with existing vendors to evaluate the new technologies that come available and make recommendations to management on possible improvements using these technologies.
• Installation and maintenance of system updates for OS, software and hardware.
• Monitor the performance of the company’s desktop/PC infrastructure and make suggestions for improving efficiency.

Qualifications

Required Qualifications

• Minimum of 5+ years’ experience in Corporate Desktop Support running Windows 11/10, Mac OS, Microsoft Active Directory/Entra ID, M365, LAN/Wireless - Basic Network troubleshooting, Palo Alto Global Protect VPN, MFA – Okta Verify, Palo Alto Cortex XDR Security, PC imaging, Peripherals.
• General knowledge and exposure to Windows Server Operating Systems and Active Directory, Windows Group Policies, Microsoft Office 365 Administration – Outlook, SharePoint, OneDrive, Teams, PowerShell scripting and user account management.
• Working knowledge of computer and networking principles, including the skills to utilize those principles and concepts, including the common elements of networking that include SMTP, Client/Server technologies, Scripting, File and Print services, remote VPN Access, DNS, DHCP, TCP/IP, VoIP, Network Access and internet Protocols, Client/Server Technologies, VoIP and Monitoring tools.
• Excellent communication, problem-solving, multitasking skills, and ability to take on responsibility in a lead role capacity.
• Must be Customer-Service oriented and show an ability to take ownership of an issue.

Additional Information

Workplace

• One of our values pillars is to work as One Team and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.