Senior Payroll Processor

WM (Waste Management); Houston (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Short Term Disability

Stock Purchase Plan

401K match

Paid Vacation

Public Holidays

Personal Days

Job summary

WM (Waste Management) is seeking a Senior Payroll Specialist to independently manage accurate, timely payroll processing and complex issue resolution. The role supports end‑to‑end weekly and biweekly payroll operations in compliance with company policies and regulatory requirements.

The candidate will handle end‑to-end payroll for about 60,000 U.S. employees, including on-cycle and off-cycle processing, payroll banking, reporting, and inquiries, while collaborating with cross‑functional partners

Qualifications

• Strong interpersonal and communication skills with a positive attitude.
• Excellent attention to detail and analytical thinking for payroll accuracy.
• Effective prioritization to meet daily payroll deadlines.
• Ability to manage sensitive information confidentially and provide customer service.

Responsibilities

• Understand and execute full On‑Cycle weekly and biweekly payroll processing for approximately 60,000 U.S. multi‑state salaried and hourly employees.
• Process Regular and Mass Off‑Cycle payrolls per policy and schedule.
• Process payroll banking transactions, including stop payments and direct deposit issues.
• Run, format, and review reports to verify data accuracy and support audits.
• Resolve general employee inquiries promptly and professionally per payroll policy.
• Collaborate with payroll team and cross‑functional partners to ensure service commitments.
• Coordinate with vendors to resolve payroll issues and ensure timely completion of activities.
• Identify opportunities for process improvements related to reconciliation, controls, and efficiency.

Skills

Interpersonal skills

Communication skills

Attention to detail

Time management

Team player

Education

High School Diploma or GED

Tools

Oracle HCM Cloud

Service Now

UKG Timekeeper

Microsoft Office Suite

Job description

I. Job Summary

Under general supervision, the Senior Payroll Specialist independently performs accurate, timely payroll processing, resolves complex payroll issues, and supports end to end daily and weekly payroll operations in compliance with company policies and regulatory requirements.

II. Essential Duties and Responsibilities

• Understand and execute full On‑Cycle (end‑to‑end) weekly and biweekly payroll processing for approximately 60,000 U.S. multi‑state salaried and hourly employees, ensuring accurate validation, reconciliation, HSDL loads, special transactions and payments, and third‑party files and funding.
• Process Regular and Mass Off‑Cycle payrolls, ensuring pays are entered and calculated accurately, properly approved, and processed in accordance with established payroll policies and schedule.
• Process payroll banking transactions, including stop payments, direct deposit rejects, and reversals, ensuring timely payment and/or resolution.
• Run, prepare, and format reports to evaluate and analyze data accuracy, identify discrepancies, and support payroll reconciliation and audits.
• Research and resolve general inquiries in a timely, accurate, and professional manner, ensuring issues are addressed in accordance with payroll policies and service expectations.
• Work collaboratively with payroll team members and cross‑functional partners to ensure service commitments are met, issues are resolved in a timely manner, and payroll operations are effectively supported.
• Work with applicable suppliers and vendors as required to address issues, coordinate resolutions, and ensure timely and accurate completion of payroll‑related activities.
• Identifies opportunities for process improvement related to reconciliation, controls, efficiency, and accuracy that align with departmental and organizational goals.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED (accredited).
• 4 years of relevant work experience

B. Preferred Qualifications

• Preferred: Payroll Compliance Practitioner (PCP) or Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• Maintain consistent attendance and punctuality
• Self‑starter and team player; able to work both collaboratively and independently with minimal supervision
• Effective interpersonal and communication skills (written and verbal) with a consistently positive attitude
• Strong attention to detail and accuracy, combined with analytical, critical thinking, and problem‑solving skills
• Effectively prioritized workload and tasks to meet daily payroll deadlines
• Exceptional organizational and time‑management skills
• Flexibility to adjust quickly to unexpected demands and changes without compromising quality
• Ability to manage sensitive information confidentially
• Provide excellent customer service to employees and stakeholders
• Excel Skills including vlookup, pivot tables, data manipulation and analysis
• Knowledge of Oracle HCM Cloud, Service Now and UKG Timekeeper
• Working knowledge of Microsoft Office Suite: Outlook, Excel, Word, PowerPoint, etc.

IV. Physical Requirements

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.