Senior Payroll Operations Specialist — Remote (US/Canada)

PlayStation Global; United States; Remote; USD 136,000 - 204,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Wellness program

Sony product discounts

Bonus potential

Job summary

Sony Interactive Entertainment is seeking an experienced Sr. Payroll Operations Specialist to support US and Canadian payroll processes within a global framework.

You will coordinate end-to-end payroll activities, ensuring accuracy, compliance, and timely delivery across multiple cycles. The role requires hands-on payroll experience, strong operational judgment, and the use of AI/automation to improve efficiency.

Qualifications

• 7+ years of progressive payroll experience supporting US and Canadian payroll operations.
• Hands-on experience with Dayforce Payroll and Workday HCM; Dayforce Workforce Management experience preferred.
• Strong understanding of end-to-end payroll processes, compliance requirements, and operational dependencies.
• Experience supporting international assignees or cross-border payroll activities.
• Demonstrated ability to organize complex workflows, manage competing priorities, and meet critical deadlines.
• Experience working collaboratively within a regional payroll team in a global organization.
• Familiarity with AI and automation tools to improve payroll efficiency and accuracy.
• Bachelor's degree or equivalent professional experience; CPP, PCP, or PLP certification preferred.

Responsibilities

• Coordinate and execute payroll activities across multiple pay groups and processing cycles, ensuring accuracy, compliance, and timely completion.
• Manage payroll schedules, checklists, audits, reconciliations, and competing priorities.
• Support complex payroll activities, including leaves of absence, international assignees, terminations, and special payments.
• Proactively identify and resolve payroll discrepancies, operational risks, and processing delays.
• Provide day-to-day operational guidance and indirect leadership to Payroll Analysts by coordinating work assignments and priorities.
• Understand upstream and downstream payroll dependencies across HR, Benefits, Leaves, Finance, and other functions.
• Collaborate with regional and global stakeholders to resolve issues and improve payroll processes.
• Partner with technical teams on system-related issues, business requirements, and user acceptance testing.
• Manage employee payroll inquiries through case management systems and monitor KPIs.
• Leverage AI, automation, and analytic tools to improve efficiency and accuracy of workflows.
• Identify recurring issues and implement root-cause analyses and process improvements.
• Apply US and Canadian payroll regulations and established company policies.
• Execute payroll controls, audits, and reconciliations while supporting SOX compliance and audit requirements.

Skills

Payroll compliance

End-to-end payroll

Analytical skills

Excel

Communication

Cross-border payroll

Automation/tools

Education

Bachelor's degree or equivalent experience

CPP/PCP/PLP certification preferred

Tools

Dayforce Payroll

Workday HCM

Dayforce Workforce Management

Job description

Sony Interactive Entertainment is seeking an experienced Sr. Payroll Operations Specialist to support US and Canadian payroll processes within a global framework.

You will coordinate end-to-end payroll activities, ensuring accuracy, compliance, and timely delivery across multiple cycles. The role requires hands-on payroll experience, strong operational judgment, and the use of AI/automation to improve efficiency.