Senior Payroll Implementation Consultant

Wipfli Advisory LLC; United States; Remote; USD 80,000 - 108,000; Full time

Benefits offered by this job

Health insurance

401(k) with profit sharing

Flexible time off

Education & certification assistance

HSA option

Job summary

Wipfli LLP is seeking an experienced HCM Implementation Consultant to lead and deliver iSolved implementations for clients across the United States. You will guide customers through configuration, testing, go-live, and post-implementation training, partnering with cross-functional teams to ensure a successful SaaS deployment.

The ideal candidate has 4+ years in HCM/payroll software, strong business process knowledge, and excellent communication, with a focus on customer satisfaction and quality

Qualifications

• Bachelor's degree in HR, business, information systems, accounting, or related field.
• Four or more years of experience in HCM, payroll, HRIS, software implementation, consulting, or related client-facing role.
• Experience leading or supporting full-cycle software implementations, including requirements discovery, configuration, data conversion or validation, testing, customer training, go-live, and post-implementation transition.
• Working knowledge of payroll, time and attendance, benefits, HR administration, and related business processes.
• Demonstrated ability to manage multiple customer projects, priorities, deadlines, and project risks with limited supervision.
• Experience gathering business requirements, translating them into system configurations, and explaining technical concepts to nontechnical stakeholders.
• Ability to handle confidential employee and customer information with appropriate discretion.

Responsibilities

• Lead new customers through iSolved implementations, ensuring the customer's policies, employee data, payroll, and HR business processes are configured accurately.
• Assess client needs and recommend potential solutions.
• Plan project work and, when needed, schedule resources to meet customer requirements while managing multiple projects.
• Create and manage project plans and teams to ensure project deliverables and customer launch dates are met.
• Partner with other teams to ensure all customer needs are delivered through an integrated implementation approach.
• Monitor the implementation process for potential issues and elevate issues as needed to ensure the customer's needs are met and the implementation process schedule is maintained.
• Prepare customers for post-implementation self-sufficiency by delivering iSolved system training as part of the implementation process.
• Contribute to the evolution and improvement of the implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.
• Build solution, customer and industry knowledge by leveraging the appropriate internal and external resources.
• Mentor junior team members, monitor and review their work, and support their ongoing development needs.

Skills

Functional business process knowledge

Time management

Technical aptitude

Communication skills

Interpersonal skills

Attention to detail

Customer experience

Software implementation experience

Education

Bachelor's degree in HR, business, information systems, accounting, or related field

Tools

iSolved

Job description

Overview

At Wipfli, people count.

At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.

People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.

Job Overview:HCM Implementation Consultants are responsible for assisting our customers with the design and implementation of their iSolved solution (e.g. payroll, time and attendance, benefits, HR and payroll business processes). As functional experts, they lead the customer in the build, testing and implementation of their SaaS software solution.

Responsibilities

Responsibilities:

• Lead new customers through iSolved implementations, ensuring the customer's policies, employee data, payroll, and HR business processes are configured accurately.
• Assess client needs and recommend potential solutions.
• Plan project work and, when needed, schedule resources to meet customer requirements while managing multiple projects.
• Create and manage project plans and teams to ensure project deliverables and customer launch dates are met.
• Partner with other teams to ensure all customer needs are delivered through an integrated implementation approach.
• Monitor the implementation process for potential issues and elevate issues as needed to ensure the customer's needs are met and the implementation process schedule is maintained.
• Prepare customers for post-implementation self-sufficiency by delivering iSolved system training as part of the implementation process.
• Contribute to the evolution and improvement of the implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.
• Build solution, customer and industry knowledge by leveraging the appropriate internal and external resources.
• Mentor junior team members, monitor and review their work, and support their ongoing development needs.

Knowledge, Skills and Abilities

Required Qualifications

• Bachelor's degree in human resources, business, information systems, accounting, or a related field, or an equivalent combination of education and relevant experience.
• Four or more years of experience in HCM, payroll, HRIS, software implementation, consulting, or a related client-facing role.
• Experience leading or supporting full-cycle software implementations, including requirements discovery, configuration, data conversion or validation, testing, customer training, go-live, and post-implementation transition.
• Working knowledge of payroll, time and attendance, benefits, HR administration, and related business processes.
• Demonstrated ability to manage multiple customer projects, priorities, deadlines, and project risks with limited supervision.
• Experience gathering business requirements, translating them into system configurations, and explaining technical concepts to nontechnical stakeholders.
• Ability to handle confidential employee and customer information with appropriate discretion.

Preferred Qualifications

• Hands-on experience implementing or administering iSolved or a comparable HCM or payroll platform.
• Experience with data conversion, system integrations, reporting, or payroll parallel testing.
• Experience mentoring junior consultants or reviewing implementation work for accuracy and quality.
• Relevant HCM, payroll, project management, or software implementation certification.

Skills and Competencies:

• Demonstrated functional business process knowledge
• Excellent time management and organizational skills
• Demonstrated strong technical aptitude and capabilities
• Excellent written and verbal communication skills, including fluency in English
• Requires excellent interpersonal skills and the ability to deal with sensitive information
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Demonstrated passion for delivering an outstanding customer experience
• Software implementation experience, preferably in a SaaS environment.

Additional Details

Additional Details:

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.

Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [e-mail]

Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $80,000 - $108,000 with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.

Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.

Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location.

"Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.