Senior Payment Operations Manager

RBC Capital Markets, LLC; Minneapolis (MN); On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Total Rewards

Flexible benefits

Coaching & development

Work-life balance

Job summary

RBC Capital Markets, LLC in Minneapolis seeks an experienced leader to oversee and enhance the payments operations within Wealth Management Operations.

You will lead an operations team focused on client-first service, quality, timeliness, and compliant delivery for ultra‑high net worth clients.

Qualifications

• 5+ years of team leadership experience.
• Advanced analytical and resolution capabilities for complex processes.

Responsibilities

• Lead and develop an operations team focused on client-first service.
• Communicate strategic needs to management and stakeholders.
• Maintain quality, monitor performance, and report metrics for payment operations.
• Identify opportunities to improve efficiency, accuracy, and customer satisfaction.
• Support risk and regulatory compliance initiatives.
• Resolve complex wire transfer issues with strong customer service.
• Foster stakeholder relationships across internal and external partners.
• Serve as a culture carrier across Operations.

Skills

Team leadership

Communication

Problem solving

Adaptability

Securities license 99

Education

Bachelor's degree or equivalent

Tools

JIRA

Job description

Job Description

What is the opportunity?

This role oversees and enhances the payments operations department within Wealth Management Operations by leading and managing an operations team with a strong client-first focus that prioritizes quality, timeliness, and exceptional service delivery. The incumbent is responsible for ensuring operational excellence through accuracy, efficiency, and compliance while maintaining enhanced operational risk and service standards and delivering solutions that meet ultra-high net worth client needs.

What will you do?

• Team Leadership & Development - Mentor and develop team of associates and analysts; manage direct reports through 1:1s and career development while attracting and retaining high-quality talent
• Strategic Communication - Highlight current and future team and departmental needs to management; share expert knowledge and ensure diverse viewpoints are heard
• Quality, Performance & Production Support - Maintain quality and customer service standards; monitor employee performance; provide production support and regular reporting on payment operations, transaction volumes, fraud incidents, and compliance metrics
• Process Improvement & Efficiency - Identify improvement opportunities and lead initiatives to enhance efficiency, accuracy, and customer satisfaction through best practices and technology
• Risk Management & Compliance - Contribute to continuous improvement of risk and controls environment; spot opportunities and collaborate on implementing regulatory, risk, and compliance initiatives
• Complex Issue Resolution - Resolve complex wire transfer issues and production incidents while delivering exceptional customer service
• Stakeholder Relationship Management - Foster and maintain strong relationships with internal and external stakeholders
• Cultural Leadership - Act as culture carrier embodying the Firm's core values; serve as a role model across Operations

What do you need to succeed?

Must-have

• Leadership & Team Management - 5+ years demonstrated experience leading and managing teams effectively
• Communication & Stakeholder Relations - Exceptional verbal, written, and presentation skills with ability to work across all organizational levels
• Problem-Solving & Analysis - Advanced analytical and resolution capabilities for complex processes and escalated issues
• Adaptability & Performance Under Pressure - Thrives in rapidly changing environments with shifting priorities and delivers effectively in high-stress situations
• Technical Expertise & Credentials - Securities license 99 (or ability to obtain within 120 days), proficiency with MS Office, and 5+ years' experience in securities, banking, technology, risk, or cash management operations; 4-year degree or equivalent experience required

Nice-to-have

• Domain Expertise - 5+ years' experience in securities, credit operations, and/or risk control
• Leadership & Project Management - 5+ years' demonstrated experience in leadership, change management, project management, and vendor management with executive-level communication skills
• Analysis & Risk Control - Advanced analytical capabilities and risk control experience supporting complex operations
• Client Servicing & Technical Tools - Ultra High Net worth client servicing experience with proficiency in JIRA tools

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $90,000-160,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address

250 NICOLLET MALL:MINNEAPOLIS

City

Minneapolis

Country

United States of America

Work hours/week

40

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-04

Application Deadline

2026-08-18

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.