Senior Patient Services Specialist (12 Month Contract)

McKesson; United States; On-site; USD 53,000 - 90,000; Full time

Job summary

An impact-driven company is seeking a dedicated healthcare professional to enhance patient care and support. In this role, you will perform essential registration and data entry tasks, provide medical support to patients and healthcare providers, and ensure adherence to case-management protocols. With a focus on quality care and patient education, you will thrive in a collaborative environment that values your contributions. Join a forward-thinking organization committed to making healthcare accessible and affordable, and be part of a team that shapes the future of health for communities and individuals alike.

Qualifications

• 5-7 years of related experience in healthcare.
• Registered Nurse with a valid license in good standing.

Responsibilities

• Perform patient registration and data entry activities.
• Provide medical support and education to patients.
• Liaise with healthcare providers for coordinated service.

Skills

Registered Nurse (RN)

Proficiency in Microsoft Office

Excellent communication skills

Strong organizational skills

Problem-solving skills

Bilingual (English/French)

Experience with CRM databases

Education

Registered Nurse license

Tools

Microsoft Excel

Microsoft Word

Adobe Acrobat

VOIP telephony

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description

Primary Duties and Responsibilities

1. Perform healthcare practitioner and patient registration activities, according to program protocols and departmental procedures.
2. Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
3. Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state, or product-related questions, based on information provided as part of the program materials.
4. Provide medical support to patients and healthcare providers, including education on specific diseases and therapies and disease management.
5. Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
6. Support patients via telephone calls, including maintenance and adherence support, both inbound and outbound as needed.
7. Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
8. Work directly with reimbursement specialists and physicians to secure funding for therapies; assist with alternative funding searches when needed.
9. Attend patient meetings and conferences to educate patients and providers about disease/product information and case management services.
10. Identify and report adverse events to Health Canada, Medical Information, and enter data into source and third-party systems.
11. Maintain confidentiality of client and corporate information, discussing only with appropriate personnel.
12. Liaise with physicians' offices, pharmacies, service providers, and other parties to provide coordinated service and resolve issues.

Minimum Skills, Knowledge, and Qualifications

1. Registered Nurse (RN), RPN, or LPN with the applicable College of Nurses in their region; must be a member in good standing.
2. 5-7 years of related experience.
3. Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs.
4. Strong computer skills: Excel, Word, Outlook, Adobe.
5. Excellent written and verbal communication skills in English; bilingualism in French is preferred.
6. Effective interpersonal and leadership skills.
7. Strong organizational skills with attention to detail.
8. Ability to meet deadlines consistently.
9. Excellent problem-solving skills for resolving issues effectively and efficiently.
10. Experience with Acrobat, CRM databases, VOIP telephony, web portals, teleconferences, web-based meetings.
11. Strong business and financial acumen.
12. Analytical and mathematical skills.

We offer a competitive total rewards package, including base pay, bonuses, and incentives, aligned with market and regulatory standards. Benefits details can be found here.

Base Pay Range: $53,800 - $89,700

Equal Opportunity Employer: McKesson is committed to diversity and inclusion. We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or genetic information. More information is available on our EEO page.

Join us at McKesson!