Senior Patient Service Representative –Internal Medicine

BJC HealthCare; Missouri; On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Tuition assistance

Paid Time Off

Flexible Spending Accounts

Adoption assistance

Job summary

BJC Medical Group in Internal Medicine, Creve Coeur, seeks a full-time Senior Patient Service Representative to support the physician office with administrative tasks. This role handles calls, triage, data entry, and insurance verification while training staff and ensuring accurate charges.

It is a safety-sensitive position with a daytime schedule, 40 hours per week, and benefits eligibility; no front-desk duties or weekend commitments are required.

Qualifications

• High School Diploma or GED required.
• 2–5 years of experience in a physician office or related setting.
• Preferred medical office experience.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with attention to detail and professionalism.
• Verifies health insurance information and educates patients on regulations; collects payments and records data.
• Performs data entry of service charges and assigns diagnostic codes.
• Coordinates information with Central Billing Office to ensure charges are captured.
• Acts as subject matter expert; answers questions and resolves complex issues.
• Provides training and support to new and existing staff.
• Safety-sensitive position; maintain alertness and safe work practices.

Skills

Outpatient

Phone calls

Inbaskets

Prior Auths

Receptionist duties

Education

High School Diploma or GED

Job description

Additional Information About the Role

Come join our team as a full-time Senior Patient Service Representative with BJC Medical Group in Internal Medicine located in Creve Coeur, this is a rare opportunity to join a great team!

• Outpatient - Phones, Inbaskets, Prior Auths (not front desk)
• Preferred Medical Office Experience
• 40-Hours per week
• Day Shift
• Benefit Eligible
• NO CALL, NO WEEKENDS, NO HOLIDAYS

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Preferred Qualifications

Role Purpose

The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
• Provides training and support to both new & existing staff.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

Experience

• 5-10 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer