Patient Service Representative - Primary Care

BJC Medical Group; Florissant (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Tuition assistance

Paid time off

Disability insurance

Job summary

BJC Medical Group is seeking a full-time Patient Service Representative in Florissant, Missouri. The role focuses on front-desk duties, patient check-ins, appointment scheduling, and handling patient financial records to support smooth office operations.

The position offers a day shift with NO CALL, NO WEEKENDS, NO HOLIDAYS and requires 2–5 years in a related setting or transferable skills from a medical office. Benefit eligibility and outpatient services are highlighted in the description.

Qualifications

• Front desk experience preferred in a medical office.
• Ability to verify health insurance and collect payments from patients.
• Strong communication and organizational skills.

Responsibilities

• Handles patient check-ins and appointment scheduling with accuracy and professionalism.
• Maintains patient financial records and explains billing information to patients.
• Verifies health insurance details and collects payments as applicable.
• Performs data entry for service charges and diagnostic codes.
• Coordinates information with Central Billing Office to ensure charges are captured.

Skills

Medical office experience

Customer service

Education

High School Diploma or GED

Job description

Additional Information About The Role

Come join our team as a full-time Patient Service Representative with

• Preferred Medical Office Experience
• Day Shift
• NO CALL, NO WEEKENDS, NO HOLIDAYS

Additional Information About The Role

Come join our team as a full-time Patient Service Representative with BJC Medical Group in Florissant, Missouri, this is a rare opportunity to join a great team!

• Outpatient
• Preferred Medical Office Experience
• 40-Hours per week
• Day Shift
• Benefit Eligible
• NO CALL, NO WEEKENDS, NO HOLIDAYS

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

BJC Medical Group at Northwest HealthCare provides primary care for patients of all ages.

Role Purpose

The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Benefits And Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To Learn More, Go To Our Benefits Summary.

• Not all benefits apply to all jobs

Equal Opportunity Employer