Senior Patient Service Representative

Premier Community Healthcare Grp.; Florida; On-site; USD 40,000 - 52,000; Full time

Job summary

Premier Community HealthCare Group in Zephyrhills, FL is seeking a Senior Patient Service Representative to lead front desk operations across service lines. You’ll train teammates, support check-in/check-out, and help patients navigate their care with a welcoming, organized experience.

You will coordinate scheduling, registrations, and referrals, collaborate with clinical and office leadership, and contribute to a positive patient experience while upholding Epic workflows and compliance training.

Qualifications

• High School Diploma or GED required.
• Two years of experience in a patient service, medical office, or comparable administrative role.
• One year of community health center experience strongly preferred.
• Strong knowledge of front desk operations, including scheduling, registration, payments, billing, and referrals.
• Ability to train and support teammates while managing competing priorities.
• Ability to obtain and maintain Epic certification and required annual compliance training.

Responsibilities

• Lead front desk operations across multiple service lines.
• Provide guidance and real-time training to Patient Service Representatives.
• Resolve patient concerns and provide customer service recovery.
• Coordinate daily staff assignments and coverage for front desk operations.
• Collaborate with clinical, registration, and office leadership teams to maintain efficient patient flow.
• Support onboarding, huddles, and ongoing team training.

Skills

Front desk operations

Training teammates

Prioritization

Customer service

Communication

Education

High School Diploma or GED

Tools

Epic certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Medicine Full Time Clerical Zephyrhills, FL, US 1 Attachments

Make a Difference. Build Healthier Futures. Grow With Premier.

At Premier Community HealthCare Group, we believe every patient deserves to feel welcomed, respected, and supported from the moment they arrive. As a Federally Qualified Health Center (FQHC), we provide accessible, compassionate care to individuals and families throughout our communities. As a Senior Patient Service Representative, you’ll help create a positive first impression while guiding front desk operations, supporting your teammates, and helping patients navigate their healthcare experience.

We are seeking a Senior Patient Service Representative who wants to:

• Make every patient feel welcomed and valued.
• Be a trusted resource and mentor for front desk team members.
• Help create an organized, efficient, and positive patient experience.
• Support Premier ’ s mission by making access to care easier for our community.

What You’ll Do

• Lead by example at the front desk, independently supporting check-in and check-out across multiple service lines.
• Provide guidance and real-time training to Patient Service Representatives on front desk processes and systems.
• Help resolve patient concerns, de-escalate difficult situations, and provide thoughtful customer service recovery.
• Coordinate daily staff assignments and coverage to support smooth front desk operations.
• Partner with clinical, registration, and office leadership teams to maintain efficient patient flow.
• Support onboarding, competency checklists, huddles, communication boards, and ongoing team training.
• Monitor daily processes, identify opportunities for improvement, and communicate concerns to the Office Manager.

What’s In It for You

• Purpose-driven work that helps patients access quality healthcare.
• An opportunity to grow your leadership and coaching skills.
• A collaborative environment across multiple healthcare specialties.
• The opportunity to make a direct impact on patient satisfaction.
• A role where your experience helps strengthen the entire Care Team.
• A mission-focused culture built on compassion, teamwork, and community service.

Qualifications

• High School Diploma or GED.
• Two years of experience in a patient service, medical office, or comparable administrative role.
• One year of community health center experience strongly preferred.
• Strong knowledge of front desk operations, including scheduling, registration, payments, billing, and referrals.
• Ability to train and support teammates while managing competing priorities.
• Ability to obtain and maintain Epic certification and required annual compliance training.

Join Premier: Where Your Purpose Takes Root

Bring your customer service experience, leadership skills, and commitment to helping others to Premier. Your work will help patients feel cared for, support your teammates, and keep our health centers moving forward.

We can’t wait to welcome you to our Care Team.

Working Conditions & Physical Requirements

• Ability to lift 20 lbs. regularly and 30–50 lbs. occasionally.
• Ability to sit for extended periods.
• Direct exposure to computer screens.
• Ability to travel to Premier locations.
• May be exposed to contagious or infectious diseases.

Attachments (1)