Senior Patient Representative - Inwood Ave.

Sunriver Health; New York (NY); On-site; USD 28,929 - 33,544; Full time

Job summary

Sunriver Health is seeking a Full-Time Senior Patient Representative for their Bronx, NY site. This role focuses on providing patient-centered care, facilitating patient access to services, and managing various administrative responsibilities. Candidates should possess a high school diploma/GED and have 2-4 years of relevant experience. The position offers a salary range of $21.00 - $24.35 per hour. Join Sunriver Health in improving community health, particularly for vulnerable and underserved populations.

Qualifications

• Minimum 2-4 years of work-related experience in a healthcare environment.
• Must demonstrate well-developed interpersonal and communication skills.
• Ability to work efficiently and communicate with diverse populations.

Responsibilities

• Provide patient-centered care and facilitate patient access to services.
• Monitor and address performance gaps in front desk team.
• Responsible for scheduling, fee collection, and insurance verification.

Skills

Interpersonal skills

Communication

Organization

Education

High school diploma or GED

Job description

Bronx, NY, United States

Job Description

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non‑Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a Full Time Senior Patient Representative to join our team in our Inwood Avenue - Bronx, NY site.

This position is responsible for providing patient‑centered care and facilitating patient access to services in a pleasant, knowledgeable, efficient manner, communicating with a diverse population using well‑developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. Performs job duties in compliance with systems and job‑specific standards.

Essential Duties and Responsibilities of a Senior Patient Representative:

• Reviews daily and monthly statistical reports on patient utilization of services and providers, on collection of fees from self‑pay patients, and on no‑show rates per provider.
• Reviews bills generated by SRH when patients inquire in person or by telephone. Makes adjustments on the bills, if necessary, and sends the information to the Billing Department. Answers questions about bills that patients may have.
• Reviews on a daily basis the patient representatives' schedule and makes the necessary change to ensure proper coverage.
• Reviews and assigns on a daily basis a staff member to the site medical bucket.
• Completes daily money reconciliation, prepares bank deposits and deposits money at the bank assigned to their site.
• Templates and blocks provider schedules as directed by Operations Manager/Health Center Director.
• Performs monthly office supplies inventory and places orders/indicates ordering needs to Operations Manager/Health Center Director.
• Distributes materials to patients, including patient satisfaction cards, patient rights and other appropriate materials.
• Monitors performance of front desk team and works in conjunction with Operations Manager/HCD to address performance gaps.
• Responsibilities for scheduling appointments, fee collection, explaining services and charges for patient services for all service levels.
• Coordinates and assists with orientation of new front desk staff members.
• Assists with daily reception activities and ensures that all processes needed for patient services are initiated.
• Responsible for professional and responsive communication with patients, including telephone, in person, health‑center based, and mail contact with patients.
• Communicates effectively with team members and patients about all aspects of service.
• Verifies all insurance and sets fees based on the sliding scale fee.

Minimum Education Requirement: High school diploma/ GED

Minimum Work‑Related Experience: 2‑4 years

Job Type: Full‑time

Salary: $21.00 - $24.35 per hour

Responsibilities

Relation to Mission

The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.

Equal Employment Opportunity

Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non‑disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law.

Job Responsibilities

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.