Senior Patient Recruitment and Engagement Lead

Thermo Fisher Scientific; North Carolina; Remote; USD 75,000 - 126,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Senior Patient Recruitment and Engagement Lead to enhance patient recruitment strategies for global studies. This home-based role involves developing recruitment strategies, monitoring interventions, and collaborating with project teams. Ideal candidates possess a Bachelor’s degree and extensive recruitment experience, showcasing strong interpersonal, analytical, and organizational skills.

Benefits

National medical and dental plans

Employee assistance and family support programs

Paid time off (PTO)

401(k) retirement savings plan

Stock Purchase Plan (ESPP)

Qualifications

• Bachelor's degree or equivalent required.
• 5-8 years of direct patient recruitment experience.
• Knowledge of healthcare regulations and patient privacy laws.

Responsibilities

• Develop and implement patient recruitment and retention strategies.
• Act as a Functional Lead for recruitment and retention initiatives.
• Coordinate quality and performance of providers and address any issues.

Skills

Client-facing skills

Interpersonal skills

Organizational skills

Multitasking

Analytical skills

Project management tools proficiency

Education

Bachelor's degree or equivalent formal qualification

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

PPD is revolutionizing patient recruitment. As the clinical research division of Thermo Fisher Scientific, PPD has launched Patient First, a group dedicated to enhancing the patient experience from the first click to the final visit. Using human-centered, digitally enabled solutions, Patient First optimizes patient recruitment and engagement, site operations, and quality data collection.

PPD is seeking a Senior Patient Recruitment and Engagement Lead to join our Patient Recruitment division. This role is responsible for the development, execution, and delivery of patient recruitment and retention strategies for global studies, including creating a recruitment strategy, monitoring interventions, and providing site support.

This is a home-based position for candidates on the East Coast US.

Functional Lead:

• Acts as a Functional Lead for recruitment and retention strategy and associated initiatives.
• Communicates with the project team including the Project Lead, Clinical Team Manager and CRA's.
• Ensure country and region-appropriate methods are used and requirements met.
• Trains project team members on standard methodologies.
• Works to identify potential risks, develop contingency plans and escalates issues as appropriate.
• Acts as Subject Matter Authority (SMA) for patient recruitment and retention topics in all client communications.
• Tracks metrics and builds progress reports on enrollment targets and updates.

Strategy:

• Develop and implement patient recruitment and retention strategies.
• Identification of potential barriers to recruitment and retention and develop risk mitigation plans.
• Work with the client and PPD's project team to identify strategic solutions for the study-specific protocol/patient population.

Third Party-Vendor Collaboration:

• Coordinate the quality and performance of providers and address any issues.
• Ensure provider invoices are accurate and timely, oversight for vendor budget.
• Work with internal Finance to manage financial matters regarding providers.
• Coordinate communication between providers, clients, and the internal project team.

Patient Diversity:

• Collaborate with the Patient Diversity Team to ensure that the Diversity Plan is reflected within Study Recruitment and Retention Plan.
• Ensure any client diversity requirements are considered during strategy design and monitored throughout enrollment.
• Monitor patient diversity metrics throughout the study and report progress to clients.

Patient Enrollment Optimization:

• Partner with Patient Enrollment Optimization Vendor leads to avoid redundancy of vendor oversight tasks and ensure compliance with the vendor's designated activities.
• Gather feedback from project teams and clients to review vendor performance and provide feedback to the Vendor Relationship Lead.
• Ensure that patient recruitment and retention successes and lessons learned are shared, including developing study-specific examples for a cases studies library.
• Provide support for proposals and bid defenses around recruitment lead activities.

Education and Experience:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous direct patient recruitment experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5-8 years)
• In some cases an equivalency, consisting of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Excellent client-facing and interpersonal skills, with the ability to establish and maintain positive relationships with clients, internal teams, and external vendors.
• Strong organizational and multitasking abilities, with the capacity to handle multiple projects simultaneously and meet deadlines.
• Analytical approach, with the ability to collect, analyze, and interpret data to drive informed decision-making.
• Knowledge of healthcare regulations, patient privacy laws, and ethical considerations in patient recruitment.
• Proficiency in project management tools and software.

At Thermo Fisher Scientific, we are committed to fostering a healthy and harmonious workplace for our employees. We understand the importance of creating an environment that allows individuals to excel. Please see below for the required qualifications for this position, which also includes the possibility of equivalent experience:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• May require as-needed travel (0-20%).

This is a salaried role ($100K - $140K USD) that will also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. Compensation will be initially discussed during the screening period, with actual compensation confirmed in writing at the time of offer.

Compensation and Benefits

The salary range estimated for this position based in North Carolina is $75,000.00–$126,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards