Senior Patient Financial Specialist

CHRISTUS Health; Longview (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

CHRISTUS Health is seeking an associate to support the Revenue Cycle division by ensuring timely account resolution and reconciliation of balances for patient accounts. The role emphasizes ethical conduct and alignment with CHRISTUS Health's mission and core values.

The position requires handling billing, collections, and cash posting activities while maintaining accuracy and compliance with regulations. It supports internal and external customers with professional communication.

Qualifications

• HS Diploma or equivalent years of experience required.
• Post HS education preferred.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics.
• Ensures PFS departmental quality and productivity standards are met.
• Collects and provides patient and payor information to facilitate account resolution.
• Responds to all types of account inquiries through written, verbal, or electronic correspondence.
• Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers.
• Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution.
• Meets or exceeds customer expectations and requirements, and gains customer trust and respect.
• Compliant with all CHRISTUS Health, payer, and government regulations.
• Exhibits a strong working knowledge of CPT, HCPCS, and ICD-10 coding regulations and guidelines.
• Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
• Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
• Must have professional and effective written and verbal communication.

Education

HS Diploma or equivalent years of experience

Post HS education

Job description

CHRISTUS Health is seeking an associate to support the Revenue Cycle division by ensuring timely account resolution and reconciliation of balances for patient accounts. The role emphasizes ethical conduct and alignment with CHRISTUS Health's mission and core values.

The position requires handling billing, collections, and cash posting activities while maintaining accuracy and compliance with regulations. It supports internal and external customers with professional communication.