Senior Patient Dining Services Manager

Compass Group USA; Cincinnati (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Morrison Healthcare, a Compass Group USA company, is seeking a Director of Patient Services Systems for new business in Cincinnati, OH. The role directs patient food service operations across the system and ensures regulatory compliance and patient satisfaction.

You will lead patient services managers, shape programs, drive training and performance improvement, and collaborate with nursing and nutrition leadership.

Qualifications

• Bachelor’s degree in Nutrition, Hospitality Management or related field
• Minimum of five years’ experience with at least two years in healthcare, including one year in a managerial position
• Certified Dietary Manager required if associate does not have a degree in Nutrition or Dietetics; Registered Dietitian preferred
• Knowledge of food trends with focus on quality, production, sanitation, and cost controls
• Supervisory, leadership, management and coaching skills
• Proficient computer skills including Microsoft Office and e-mail/Internet

Responsibilities

• Coordinates and implements system’s patient service programs based on system direction and contract
• Hires, leads, coaches, trains, and develops patient services managers and supervisors
• Oversees evaluation of and discipline of patient food services staff per policy
• Monitors competency, productivity and documentation accuracy of patient services managers and teams
• Visits patients on assigned units to ensure management involvement during hospital stay
• Ensures patient services staff helps achieve patient satisfaction goals
• Communicates effectively with team members, patients and families
• Performs other tasks as assigned

Skills

Leadership

Communication

Budgeting

Coaching

Team management

Microsoft Office

Education

Bachelor’s degree in Nutrition, Hospitality Management or related field

Tools

Microsoft Office

Job description

Position Title: DIR, PATIENT SVCS SYSTEMS - New Business - Cincinnati, OH

Reports To: Assistant Director of Dining Services

Morrison Healthcare,a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

Responsible to direct the functions of Patient Food Services for the system. These functions include, but are not limited to, management, education, training, and performance improvement of patient food service personnel. In coordination with the Systems Director Operations and Director, Nutrition Systems, assures compliance with all patient related regulatory agencies in each facility in the system. Ensures patient satisfaction and good public relations are achieved through the safe and efficient use of resources.

Key Responsibilities:

• Coordinates and implements system’s patient service programs based upon system’s medical direction, patient population, and contract
• Hires, leads, directs, coaches, trains, and develops patient services managers and supervisors
• Oversees the evaluation of and discipline of patient food services employees, as applicable and according to departmental policy
• Monitors competency, productivity and documentation accuracy of patient services managers and teams utilizing necessary tools and resources
• Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay
• Ensures patient services staff assists in achieving stated patient satisfaction goals
• Communicates effectively with all team members, patients and families through conferences, individual consultation and committee participation
• Performs other tasks that may be assigned

Preferred Qualifications:

• Bachelor’s degree in Nutrition, Hospitality Management or related field or equivalent
• Minimum of five (5) years’ work experience with at least two (2) years in healthcare, including one (1) year in a managerial position
• Certified Dietary Manager required if associate does not have a degree in Nutrition or Dietetics; Registered Dietitian preferred
• Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
• Supervisory, leadership, management and coaching skills
• Communication skills both written and verbal
• Ability to communicate on various levels to include management, client, customer and associate levels
• Financial, budgetary, accounting and computational skills
• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet

Morrison Healthcare is a member of Compass Group USA

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.