PATIENT FOOD SERVICES MANAGER -

Compass Healthcare; Boston (MA); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Employee Assistance Program

Job summary

Compass Healthcare is seeking an experienced Patient Services Manager to lead the Patient Services team in a 150-bed community hospital in Boston, Massachusetts. This role requires overseeing food services, ensuring compliance with dietary needs, and providing leadership to a team of over 20 associates.

The ideal candidate will have an Associate or Bachelor’s degree in food service management or a related field and experience in food service management in an acute care setting. With a competitive salary of $72,000 - $78,000 per year based on experience and a range of flexible benefits, this is a compelling opportunity for qualified candidates.

Qualifications

• At least 1 year of experience in food service or a related field.
• Experience in an acute care environment is ideal.
• Ability to lead a team and manage patient satisfaction.

Responsibilities

• Lead the Patient Services team and provide coaching.
• Oversee daily operations and ensure compliance with dietary restrictions.
• Monitor patient satisfaction scores and improve dining experience.

Skills

Food service management

Patient satisfaction monitoring

Team leadership

Proficiency in Microsoft Office

Education

Associate degree in food service or related field

Bachelor's degree in food service management or nutrition

Certified Dietary Manager (CDM) preferred

ServSafe® certification preferred

Tools

Diet office systems

Electronic medical records

Job description

Morrison Healthcare
Salary: 72,000 - 78,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: 12

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, leveraging culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

We are seeking an experienced Patient Services Manager to lead our Patient Services team within a 150‑bed community hospital.

Key Responsibilities

• Provide leadership for a team of 20+ associates, including hiring, training, coaching, and ongoing development
• Oversee daily operations of patient food services, ensuring alignment with clinical direction and patient population needs
• Establish service goals and drive execution to deliver a high‑quality patient dining experience
• Ensure compliance with dietary restrictions and modified diets, aligning with physician orders while accommodating patient preferences
• Monitor and improve patient satisfaction scores, holding the team accountable to service standards
• Maintain compliance with all regulatory requirements, including federal and state regulations, accrediting bodies, HIPAA, and patient rights policies
• Participate in and lead initiatives related to patient satisfaction, departmental collaboration, and Quality Assurance/Performance Improvement programs

Schedule & Structure

• Monday–Friday schedule with one weekend shift per month
• Responsibility for a 150‑bed acute care facility
• Direct oversight of 20+ team members

Qualifications

• Associate degree with at least 1 year of experience in food service or a related field OR a bachelor’s degree in food service management, nutrition, or related discipline
• Certification as a Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) preferred
• Minimum of 1 year of food service management experience, ideally in an acute care environment
• ServSafe® certification preferred
• Proficiency with Microsoft Office, electronic medical records, and diet office systems

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.