Senior Patient Care Consultant (Philly Metro - Market)

Jushi Holdings Inc.; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the cannabis sector is seeking a Senior Patient Care Consultant to join their dynamic team. This role offers the opportunity to make a meaningful impact on customers' lives while leading a dedicated team. You will be responsible for ensuring customer satisfaction, maintaining inventory, and providing guidance on product choices. The ideal candidate will possess strong leadership skills and a passion for service. This position offers a competitive salary and a comprehensive benefits package, making it an exciting opportunity for those looking to grow in a thriving industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Short and Long-Term Disability

Qualifications

• High School diploma required; Associate or Bachelor's preferred.
• 2+ years in customer service or retail experience needed.

Responsibilities

• Lead the team and ensure customer satisfaction through service excellence.
• Monitor inventory levels and assist in product consultations.

Skills

Customer Service

Inventory Management

Critical Thinking

Mathematical Skills

Team Leadership

Education

High School diploma or GED

Associate or Bachelor's degree

Job description

Senior Patient Care Consultant (Philly Metro - Market)

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Senior Customer Consultant will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.

WHAT YOU WILL DO

• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team
• Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager
• Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently
• Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift
• Correct cash handling and discount application
• Verification of proper paperwork, documentation, and ID for customers
• Security measures and safety compliance
• Maintenance of an organized and clean store
• Support for open communication with the management team and other coworkers
• Reporting of team member issues or customer situations
• End of day daily update e-mails
• Opening and closing duties
• Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations
• Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting and standing
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl
• Must be able to work a flexible schedule to include weekends and holidays
• Complete any needed assistance including oversight and coverage outside of the assigned region as required
• An environment with moderate to loud noise level

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Are you 21?

Yes, I am at least twenty-one (21) years of age or am otherwise a qualified patient.