Senior Patient Access Training Manager

Amgen SA; Addison (IL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Amgen, based in Addison, IL, seeks a Patient Access Training Manager to lead comprehensive training for patient access personnel. You will collaborate with marketing, medical affairs, market access, and sales training to deliver effective programs.

You will design instructor-led and digital learning, apply instructional design techniques, and manage cross-functional projects to keep content current and impactful.

Qualifications

• Basic Qualifications include Doctorate degree or Master’s/Bachelor’s/Associate’s/High school diploma with pharmaceutical industry experience.
• Preferred Qualifications include travel (>25%), content development experience, LMS proficiency, and strong project management.

Responsibilities

• Supports Patient Access training needs for 6 RDBU brands, five roles, 11 teams with 300 learners.
• Leads multi-day training sessions using adult learning methodologies.
• Identifies training needs through stakeholder meetings and forums for new-hire and advanced training.
• Collaborates with SMEs to create engaging learning on complex topics for diverse audiences.
• Delivers instructor-led training supporting core account management, access, reimbursement, product and regulatory content.
• Facilitates interactive technical and product training for Patient Services and Site of Care staff.
• Works on cross-functional projects to support content updates and business improvements.
• Maintains and updates training content using instructional design best practices.

Skills

Instructional design

Learning management systems (LMS)

Project management

Microsoft Office

Interpersonal skills

Written and verbal communication

Education

Doctorate degree

Master's degree

Bachelor's Degree

Associate's Degree

High school diploma / GED

Tools

Learning Management Systems (LMS)

Job description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

The Patient Access Training Manager is responsible for supporting the Patient Access training function within the RDBU Commercial Training and Development function. This position is responsible for delivering comprehensive training to the patient access personnel and identifying training needs/gaps of the team. The Senior Manager will work closely with internal stakeholders to collaborate on various projects with several cross-functional teams including marketing, medical affairs, market access, sales training, site of care, analytics, compliance and other internal home office colleagues.

What you will do

Let’s do this. Let’s change the world.

Responsibilities

• Supports Patient Access training needs for 6 RDBU brands, five discreet roles, 11 unique teams with 300 learners across the Patient Access function
• Acts as lead facilitator for multi-day training, applying adult learning methodologies, varying training delivery methods to ensure continued engagement and efficiency
• Identifies training and development needs for Patient Access, through stakeholder meetings, virtual and live forums to propose innovative ideas for new-hire, continuous and advanced training
• Partners with subject matter experts to create highly engaged learning on complex topics that are tailored to the needs of diverse audiences
• Assists in creating and delivering instructor led training programs supporting core account management, access and reimbursement, product, disease state, patient access skills, and regulatory/compliance
• Facilitates interactive technical and product training for Patient Services and Site of Care staff
• In addition to training delivery, works on a broad range of projects and initiatives, working cross-functionally to support business improvements and content updates to ensure accuracy
• Maintains, updates and improves training content applying instructional design techniques and standard methodologies

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

Doctorate degree

Master’s degree and 2 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Bachelor’s Degree and 4 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Associate’s Degree and 8 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

High school diploma / GED and 10 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Preferred Qualifications:

• Flexible and agile with the ability to work in a fast-paced environment with multiple demands with a high level of initiative and independence required
• Ability and willingness to travel to meetings, etc. including some overnight and weekend commitments (>25%) required
• Experience in content development and instructional design a plus
• Experience working with learning management systems (LMS) preferred
• Highly organized with excellent project management skills
• Proficient in Microsoft Office
• Professional, proactive demeanor
• Strong interpersonal skills
• Excellent written and verbal communication skills

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen application deadline is 10/31 for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.