Sr. Manager, Field Reimbursement Training and Operations

BioSpace; Thousand Oaks (CA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Comprehensive employee benefits

Flexible work models

Stock-based incentives

Generous time-off plans

Discretionary annual bonus program

Job summary

A leading biotechnology company in California is seeking an experienced Trainer to join their Field Reimbursement Manager Team. Responsibilities include developing and implementing training programs to ensure team members are equipped to serve customers effectively. The ideal candidate will have a solid training background, expertise in reimbursement for biologic medications, and strong communication skills. This role offers a chance to make a significant impact in the healthcare industry while enjoying competitive compensation and benefits.

Qualifications

• Experience in training or education focusing on developing solutions.
• Strong understanding of access and reimbursement for biologic medications.
• Ability to design and implement training programs.
• High school diploma with 12 years in sales/marketing/training.

Responsibilities

• Build and facilitate training content for new Field Reimbursement Managers.
• Project manage national and field training meetings.
• Develop training materials and maintain a learning library.
• Supervise onboarding to AMGEN culture and PAR programs.
• Coach trainees and gather feedback to improve the program.
• Coordinate pathway modules and classes for new hires.
• Develop workflows, policies, and procedures.
• Serve as liaison with Digital Technology & Innovation for training via CRMs.

Skills

Training development

Communication skills

Project management

Attention to detail

Problem-solving

Education

Doctorate degree

Master's degree with 2 years experience

Bachelor's degree with 4 years experience

Associate's degree with 10 years experience

High school diploma with 12 years experience

Tools

Salesforce-PULSE

Job description

Overview

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we've helped pioneer biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas—Oncology, Inflammation, General Medicine, and Rare Disease—we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for challenges and the opportunities that lie within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

How Might You Defy Imagination?

If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission to serve patients drives all that we do. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

What You Will Do

We are seeking an experienced and passionate Trainer to join our team and ensure that our Field Reimbursement Manager (FRM) Team has the skills and knowledge needed to provide the highest quality service to our customers. The ideal candidate will have at least four years of experience in training or education, focusing on developing and delivering comprehensive training solutions. They must be confident communicators who can present complex topics in an engaging and accessible way. They must have a strong understanding of access and reimbursement for biologic medications, be comfortable working across teams and departments, and collaborate with colleagues to create innovative solutions. The Trainer must have strong attention to detail and a commitment to delivering exceptional learning experiences. They must be passionate about learning and demonstrate the ability to develop and implement successful training programs. The successful candidate will be an independent thinker and self-starter who can quickly adapt to changing environments.

Key Responsibilities

• Build and facilitate professional-level training content for newly hired Field Reimbursement Managers and ad hoc needs for FRM skill enhancements.
• Project manage national meetings, semester meetings, requested field training, and new hire onboarding plans.
• Manage new hire onboarding planning & facilitation of in-class and virtual training for new hire FRMs.
• Supervise onboarding new hires to AMGEN culture and the PAR programs.
• Coach and collaborate with trainees on how to be effective in their training efforts and ensure they follow the appropriate program.
• Gather feedback from trainees and FRM leadership to continually improve the training program.
• Conduct training exit interviews with trainees to determine whether new team members are ready to exit the first training phase or if they have additional training needs.
• Coordinate assignment of pathway modules and classes to new hires.
• Develop and document workflows, policies & procedures.
• Serve as the point of contact and liaison with Digital Technology & Innovation (DTI) for problem resolution and training staff using CRMs (e.g., Salesforce-PULSE).
• Maintain a learning library and keep the training team informed of industry changes in the healthcare industry, payer & access, and in the learning and development realm.
• Design, develop, and implement professional, polished training materials such as Instructor Guides, Microsoft PowerPoint presentations, and job aids.
• Manage training materials with vendors for development through the MAC approval process.
• Manage calendars/schedules to maximize training delivery.

What We Expect Of You

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications

• Doctorate degree OR
• Master's degree and 2 years of sales/marketing/training experience OR
• Bachelor's Degree and 4 years of sales/marketing/training experience OR
• Associate's degree and 10 years of sales/marketing/training experience OR
• High school diploma / GED and 12 years of sales/marketing/training experience

Preferred Qualifications

• 3+ years of training, sales, and/or marketing experience within pharmaceutical, biotech, healthcare, or medical device industries.
• 3+ years working closely with sales, marketing, compliance, healthcare company, or related industry experience.
• Experience defining training goals and objectives with key internal clients, inclusive of adult learning principles.
• Experience developing training content and supplemental materials.
• Strong understanding and experience of the Access & Reimbursement environment.
• Strong written and oral communication skills.
• Advanced presentation and facilitation skills.
• Problem-solving and decision-making skills.
• 2+ years experience in project management.
• Strong understanding of the Buy and Bill process.
• Strong understanding of the Specialty Pharmacy Fulfilment process.
• Organizational skills and project management experience, including the ability to manage multiple projects.
• Experience in engaging with multiple stakeholders to deliver results for various priorities.
• Proven ability to take an opportunity, research, and suggest solutions.

Travel Requirements

• Must be able to travel up to 25%, with flexibility as needed.
• Must have a valid driver's license with a clean driving record.

Thrive

What You Can Expect Of Us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply

Apply now for a career that defies imagination. Amgen's application deadline is 3/30 for this position; we will continue accepting applications until we receive a sufficient number or select a candidate. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.