Senior Patient Access Services Scheduler/Registration Representative

Banner Health; Worland (WY); On-site; USD 36,000 - 52,000; Full time

Job summary

Banner Health in Worland, WY is looking for a Scheduler/Registration professional to support patient access for outpatient and inpatient services. You will schedule procedures, verify insurance, generate estimates and provide financial counseling to patients prior to service, while maintaining accurate records and complying with privacy policies.

Ideal candidates bring experience in patient access, health insurance billing, and strong communication skills.

Qualifications

• High school diploma or GED required.
• 3+ years in registration, scheduling or medical office operations.
• Experience with insurance and billing is preferred.
• Healthcare office software proficiency required.

Responsibilities

• Schedule patients for outpatient or inpatient procedures using scheduling systems.
• Verify insurance and generate patient estimates for services.
• Provide financial counseling and discuss payment options with patients.
• Ensure documentation is accurate, secure, and compliant.
• Serve as a resource for the scheduling team and assist with workflow improvements.

Skills

Patient access

Insurance verification

Scheduling

Billing knowledge

Communication skills

Education

High school diploma

Associate degree (preferred)

CRCR (preferred)

CHAA (preferred)

Tools

Microsoft Office

Electronic Medical Records

Scheduling systems

Job description

Primary City/State:

Worland, Wyoming

Department Name:

Patient Accounting-Hosp

Work Shift:

Day

Job Category:

Revenue Cycle

Why You’ll Love This Role:

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You’ll Do:

Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.

Collect patient financial liability and assist with financial counseling where needed.

Ensure all documentation is accurate, secure, and compliant.

Collaborate with clinical teams to optimize patient flow and satisfaction.

Use multi-system technology to streamline patient offerings, intake and record-keeping.

You’re a Great Fit If You:

Thrive in fast-paced environments (like ERs, clinics, or specialty care).

Have stellar communication skills and a high emotional IQ.

Are detail-oriented, tech-savvy, and a natural problem-solver.

Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Total Rewards:

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Must have Patient Access or Medical/Health registration experience.

This position includes verifying insurances, obtaining critical patient information and providing financial counseling to patients prior to date of service.

Hours and Schedule:

Schedule: Monday - Friday 8:00am to 5:00pm

With a 50-year tradition of quality caring, Washakie Medical Center in Worland, Wyo. is a 18-bed critical access hospital with "big city" capabilities. This includes a 64-slice CT scanner, 3D tomosynthesis mammography, 1.5 tesla MRI, Ultrasound, fluro, electronic medical records and a full service, state-of-the-art lab. Our trauma ED is staffed with full-time physicians and our surgery services include 24/7 CRNA coverage including OB epidurals, two general surgeons, orthopedic surgery, and ambulatory treatment. In addition, we provide a variety of wellness activities and feature an active rehab department. Worland sits in the Bighorn Basin area of Wyoming. We are situated 30 minutes from the Bighorn mountains, Wind River Canyon and an easy drive to Yellowstone and Grand Teton National Parks. Your time outdoors can be spent in some of the most scenic areas of the country.

POSITION SUMMARY

This position is responsible for scheduling and financially clearing patients for outpatient, inpatient or recurring procedures. Activities include receiving physician orders, obtaining/validating pre-authorizations, conducting financial clearance activities such as insurance verification, estimate generation, financial counseling, demographic review and collecting patient liability. This position provides mentoring, training and offers on-going guidance as needed for scheduling and pre-service team. Additionally, Senior Scheduler/Registration Reps will function as the primary resource/SME for team member workflow questions and concerns.

CORE FUNCTIONS

1. Receives physician orders and seeks clarification, if necessary. Schedules patients for outpatient, inpatient or recurring procedures using computerized scheduling systems. Displays competency for physician preferences, special needs related to the diagnosis or age of the patient. May obtain and/or validate authorizations for scheduled procedures. Resolves scheduling conflicts, as needed.

2. Enters patient information in computerized scheduling system, gather information, may modify records as needed to maintain current database. May prepare charts and manages files within regulatory requirements. Documents all information regarding patient re-schedules.

3. Demonstrates the ability to prioritize workload in order to accurately complete daily work list. This may include working with the ordering provider and/or payer to fully clear a patient’s account prior to the date of service. Daily focus on attaining productivity standards.

4. May verbally educate patients or patient’s agent regarding the service(s) they will receive when necessary. This includes but may not be limited to prep for procedure. Responds to diverse questions or refers to appropriate clinical staff.

5. Demonstrates a thorough understanding of insurance guidelines for scheduled services. Proficiently verifies, reads and understands insurance benefits, accurately creates patient estimates for services rendered using estimator tools, able to educate patient on their insurance benefits and estimate. Collects patient responsibility. May develop payment plans for all patients that are not able to pay their full liability at the time of service. Must be able to consistently meet monthly individual collection target as determined by management.

6. Conducts customer interactions over the phone, demonstrating a positive patient experience through effective communication. Demonstrates clear understanding that this position creates the first impression for our patient's experience with Banner Health. Answers all telephone inquiries related to scheduling.

7. Completes and/or attends training and education sessions, including facility department meetings within approved organizational guidelines and time frames. Adheres to Banner Health’s organizational policies and procedures for relevant location and job scope.

8. Recommends new approaches for enhancing workflow, and/or patient experience. May participate in facility strategy session to improve throughput for scheduled services and/or provider experience.

9. Performs other duties as assigned by management.

MINIMUM QUALIFICATIONS

High school diploma/GED is required.

Requires a proficiency level typically achieved in three years as a registration representative, auditor, in medical office operations and/or experience in healthcare insurance and billing.

Business skills and experience in the assigned work area are required. Must be detail oriented and able to manage priorities. Must be able to maintain high productivity standard with minimal errors. Advanced abilities in the use of common office software, word processing, spreadsheet, and database

software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.

PREFERRED QUALIFICATIONS

Associate’s degree in Business Management or equivalent preferred.

Certification in CRCR and/or CHAA preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability