Senior Patient Access Representative | Surgery | 40 hrs/week

Good Samaritan Society; Sioux Falls (SD); On-site; USD 25,000 - 35,000; Full time

Job summary

Sanford Health in Sioux Falls, SD, is seeking a Senior Patient Access Representative to act as a vital liaison among patients, families, physicians and medical staff. You will review procedure orders, schedule resources for procedures, and help resolve scheduling conflicts with a focus on accuracy and efficiency.

The role requires strong patient service skills, familiarity with EMR systems, and the ability to maintain confidentiality while working independently or as part of a team.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• Previous medical office experience preferred.
• Prior electronic medical records (EMR) experience preferred.
• Knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Serve as liaison between patients, families, physicians and medical support staff.
• Collaborate with multi-disciplinary team to schedule services and resources for procedures.
• Manage provider schedules and act as EMR super user.
• Register patients and perform front desk duties; train/mentor new employees.
• Maintain confidentiality and use problem solving to resolve issues.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Post-secondary education

Tools

EMR system

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Surgical Tower
Location: Sioux Falls, SD
Address: 1500 W 22nd St, Sioux Falls, SD 57105, USA
Shift: 8 Hours - Rotating Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $18.25 - $25.50

Job Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include the following: Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. Responsible for resource management and resolving conflicts. Serves as a liaison between provider and supporting providers. Manages provider schedules.

May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk. May train and mentor new employees. May serve as an electronic medical record (EMR) super user.

Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful.

Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0274560
Job Function: Revenue Cycle
Featured: No