Patient Access Representative | MB3 - Labor & Delivery | PRN

Good Samaritan Society; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Part time

Job summary

Sanford Health in Sioux Falls, SD is seeking a Patient Access Representative to deliver extraordinary customer service to patients at first contact, whether by phone or in person. You will greet patients, verify demographics, collect payments, schedule and coordinate appointments, and support registration while upholding policy and privacy standards.

Evening shifts are required with weekend rotation. This role is part-time/PRN and involves interactions across registration, scheduling, and

Qualifications

• High school diploma or equivalent required; post-secondary education helpful.
• One year of work experience in a medical office preferred; customer service essential.
• Medical terminology knowledge is helpful; BLS may be required per location.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or electronic forms.
• Inform patients about documents and capture signatures as needed.
• Establish and assign financial responsibility and assist with arrangements.
• Collect co-payments, pre-payments, and payments on accounts.
• Coordinate scheduling and pre-authorizations; check patients in/out.

Skills

Customer service

Medical terminology

Front desk

Demographic verification

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Central Patient Building
Location: Sioux Falls, SD
Address: 1305 W 18th St, Sioux Falls, SD 57117, USA
Shift: 8 Hours - Evening Shifts
Job Schedule: PRN
Weekly Hours: Varies
Salary Range: $16.25 - $23.00

Department Details

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Hours are 1:30pm-10pm, Saturday and Sunday, every other weekend.

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Hours are 1:30pm-10pm, Saturday and Sunday, every other weekend.

REGISTRATION

• Greet patients & verifies demographics


• Creating, scanning & routing documents or electronic forms


• Inform patients what the document is & capture signatures on necessary paperwork


• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures


• Collects co-payments, pre-payments, and payments on account balances


• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule


• Obtain and coordinate referrals & conduct pre-authorization


• Arrange interpreter services


• Check patients in/out


• Operate multi-line phone


• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts


• Organize supporting provider documents


• Initiation & collaboration of patient financial assistance


• Track patient visits & health information management on patient accounts


• Compile, distribute, administer, and score assessments


• Coordination of Telemed appointments


• Reminder calls for appointments


• Hospital admission


• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0272971
Job Function: Revenue Cycle
Featured: No