Senior Patient Access Representative (PRN | As Needed) - (Job Number: 23000142)

Children's National Hospital; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

Children's National Hospital in Washington, DC is seeking a Senior Patient Access Representative. This vital role involves providing patient services and administrative support, ensuring compliance in operations. Candidates must have a high school diploma, strong customer service skills, and at least three years of related experience. Join a leading pediatric healthcare provider focused on delivering excellent care and customer service.

Qualifications

• Minimum 3 years related experience required.
• Completion of Patient Access training curriculum with passing assessments required.

Responsibilities

• Ensure accurate scheduling and registration of patients.
• Collect and verify demographic and insurance information.
• Manage co-payments and payments.

Skills

Administrative skills

Customer service skills

Computer proficiency

Microsoft Office experience

Typing

Education

High School Diploma or GED

Job description

Senior Patient Access Representative (PRN | As Needed) - (Job Number: 23000142)

Pay: Competitive

Location: Washington/District Of Columbia

Employment type: Full-Time

Job Description

The Senior Patient Access Representative will report to the Patient Access Supervisor or Manager and provide patient services and administrative support in ancillary operations. Responsibilities include assisting with registration processes, supporting team training, ensuring compliance with quality assurance standards, and interacting courteously with patients, parents, physicians, and staff. The role may involve scheduling, verifying demographic and insurance information, and floating to various ancillary access areas as needed. The candidate must be capable of completing at least one complex access function such as complex scheduling, bed management, or mentorship.

Minimum Education: High School Diploma or GED (Required)

Minimum Work Experience: 3 years related experience (Required)

Required Skills/Knowledge: Broad administrative and customer service skills, computer proficiency, Microsoft Office experience preferred, typing minimum of 35 words per minute, and completion of Patient Access training curriculum with passing competency assessments.

Key Responsibilities

• Ensure accurate scheduling and registration of patients, including complex exams and bedside registration.
• Collect and verify demographic and insurance information, update systems accordingly.
• Obtain necessary consents, insurance cards, and IDs; ensure documentation compliance.
• Manage co-payments and payments, aiming to meet collection targets.
• Respond to patient portal requests and verify insurance eligibility.
• Coordinate bed management, chart preparation, and daily reconciliation activities.
• Support performance improvement initiatives, mentor staff, and provide training.
• Perform office support duties including answering calls, distributing mail, maintaining files, and ensuring a clean workspace.

Organizational Responsibilities

• Uphold organizational values, promote diversity, and maintain confidentiality.
• Deliver excellent customer service, demonstrate teamwork, and communicate effectively.
• Contribute to a positive work environment, participate in safety practices, and optimize resource use.

About the Company

Children's National Hospital is a nationally ranked, pediatric acute care hospital located in Washington, DC.

Notice

Children's National Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided for applicants with disabilities. Federal law requires new hires to complete Form I-9 and present proof of identity and eligibility to work. An Automated Employment Decision Tool (AEDT) will score skills and responses. For more details, visit www.talentify.io/bias-audit-report.