Senior Outsource Task Processor - Tax & Workflow Ops

Lereta Llc; Pomona (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Lereta Llc is seeking an Outsource Task Processor III in Pomona, CA to handle tax procurement, workflow management, and customer service duties with a focus on SLA compliance. The role requires experience with mortgage servicing systems and strong data accuracy.

The candidate will perform data research, report generation, and cross-team communication to ensure timely processing and adherence to lender agreements. A 2+ year background in similar roles and strong Excel skills are preferred.

Qualifications

• High School Diploma or equivalent.
• Experience in Microsoft Excel and Microsoft Word.
• Experience in Black Knight MSP, Fiserv, FICS, and EAS Lender Servicing Systems.
• Customer Service Experience.
• Minimum of 2 years as an Outsourcing Task Processor II.
• Must be able to type 40+ wpm.
• Must have intermediate Microsoft Excel Skills (Filter, Sort, VLOOKUP and Pivot Tables).
• Must be able to use 10 key by touch; 9k or above with 98% accuracy.
• Must have intermediate knowledge of Real Estate Tax Servicing.

Responsibilities

• The Outsource Task Processor III processes and researches tasks initiated by the LERETA Call Center, lenders, or internal sources with minimal supervision.
• Procures tax amount data from taxing agency jurisdictions via telephone, email, and fax.
• Interprets tax data and statuses for payment processing and identifies tax statuses for payments.
• Balances disbursements daily and prepares tax processing reports within SLA.
• Trains other employees on Task Processing and supports policy implementation.

Skills

Team player

Effective communication

Fast-paced environment

Deadline driven

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Black Knight MSP

Fiserv

FICS

EAS Lender Servicing Systems

Job description

Lereta Llc is seeking an Outsource Task Processor III in Pomona, CA to handle tax procurement, workflow management, and customer service duties with a focus on SLA compliance. The role requires experience with mortgage servicing systems and strong data accuracy.

The candidate will perform data research, report generation, and cross-team communication to ensure timely processing and adherence to lender agreements. A 2+ year background in similar roles and strong Excel skills are preferred.