Senior Outreach Practitioner

Wdp; Islington (MA); On-site; USD 46,000 - 47,000; Full time

Job summary

Via is seeking a Senior Outreach Practitioner for the Islington INROADS Service to provide street-based drug and alcohol support to rough sleepers. You will work with partner agencies to address housing, health, finances and family relationships, and you will lead a small team under supervision.

We value compassion, clear communication, and the ability to stay calm under pressure. A proactive, independent yet collaborative approach is essential for success in this role.

Qualifications

• Compassionate, good communication skills and the ability to stay calm under pressure.
• Experience in substance misuse support setting or similar is preferred.
• Motivated, flexible and confident working independently and as part of a team.
• Willingness to lead and support the INROADS team.

Responsibilities

• Provide compassionate, street-based drug and alcohol support to people who are rough sleeping.
• Lead the INROADS team and support a small team of outreach workers to deliver safe, effective care.
• Collaborate with partner agencies to address housing, health, finances and family relationships.
• Offer leadership and guidance under supervision of the Team Manager and Clinical Lead.

Skills

Communication skills

Listening

Empathy

Calm under pressure

Job description

Job Reference JOB0456 Location INROADS Islington Salary £34,583 - £35,074 per annum, including London Weighting where applicable Vacancy Type Fixed Term/Full Time Working Hours 37.5 Application Deadline Sunday, October 25, 2026 Job Summary

Who we are

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We’re open, honest and inclusive. We get things done.

We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.

What we’re looking for

This is an exciting opportunity to join a fast-paced and growing organisation.

We’re looking for a Senior Outreach Practitioner for our Islington INROADS Service.

You’ll provide compassionate, street-based drug and alcohol support to people who are rough sleeping.

Working closely with partner agencies, you’ll take a whole-person approach, responding to each individual’s needs around housing, health, finances and family relationships.

Supported by the Team Manager and Clinical Lead, and in collaboration with operations colleagues, you will provide leadership to the wider INROADS team, supporting a small team of outreach workers to deliver safe and effective care.

Being a Senior Outreach Practitioner worker is a varied and rewarding role. It gives invaluable insight into health and social care systems for anyone looking to progress within health and social care.

We’re looking for someone who is motivated, flexible and confident working both independently and as part of a team, with experience of working in a substance misuse support setting, or similar.

This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.

We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.

If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.

Deadline: 25.10.26 at midnight

Salary: £34,583 - £35,074 per annum, including London Weighting where applicable

Vacancy type: Permanent

Working hours: 37.5

Our Team Manager, Patricia Ballard, [e-mail] , 0300 303 454 is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. you can reach Patricia Ballard, Team Manager on 0300 303 4545 or [e-mail]

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