Senior OT Manager, SCADA & Industrial Automation

Artesian Water Company

Newark (DE)

On-site

USD 140,000 - 190,000

Full time

26 hours ago

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Job summary

Artesian Water Company seeks a senior Operational Technology leader to own the strategy, reliability, security, and lifecycle management of OT systems across our water facilities. You will direct plant-based automation, SCADA, PLCs, HMIs, RTUs, and related hardware/software, partnering with Operations, Engineering, IT, Cybersecurity, and external partners.

You will set standards, lead modernization efforts, ensure system availability, and balance security with performance while guiding a team of

Qualifications

Bachelor’s degree in Engineering, Computer Science, Information Technology, Industrial Automation, Electrical Engineering, or a related discipline.
Minimum of five years of progressively responsible experience in Operational Technology, industrial automation, SCADA, process control, or similar critical infrastructure systems.
Minimum of three years of supervisory, management, or significant technical/project leadership experience.
Equivalent combination of education and experience may be considered.
Demonstrated experience with SCADA, PLC, HMI, RTU, instrumentation, OT data collection/reporting, and industrial communications.
Demonstrated experience leading complex technical projects, system upgrades, or modernization initiatives.
Experience managing technical staff, vendors, consultants, system integrators, budgets, and competing operational priorities.
Knowledge of OT cybersecurity principles, including segmentation, access control, vulnerability management, system hardening, and incident response.
Knowledge of system reliability, redundancy, backup/recovery, lifecycle management, change management, and configuration management.
Strong analytical, troubleshooting, research, problem-solving, and technical decision-making skills.
Strong project, budget, vendor, and contract management skills.
Effective verbal, written, and interpersonal communication skills.
Ability to develop plans and courses of action from complex alternatives.
Ability to provide leadership and escalation support during significant OT incidents, including outside normal business hours when necessary.

Responsibilities

Lead OT strategy, architecture, standards, policies, procedures, and multi-year technology roadmap.
Establish priorities for modernization, lifecycle replacement, reliability, cybersecurity, standardization, and support of OT systems.
Develop performance measures and reporting for system availability, incidents, preventive maintenance, lifecycle status, cybersecurity risk, projects, and other key OT activities.
Develop and manage OT operating budgets and provide input to capital budgets and multi-year capital improvement plans.
Provide management oversight for SCADA, PLCs, HMIs, RTUs, data collection/transmission, instrumentation interfaces, industrial networks, communications systems, OT related software, and related systems.
Ensure OT systems are properly maintained, monitored, documented, backed up, and supported.
Establish and enforce standards for control-system architecture, PLC and HMI configuration, alarms, communications, programming practices, documentation, and system implementation.
Coordinate maintenance, upgrades, and changes to production systems to minimize operational risk and disruption.
Coordinate, facilitate, and oversee troubleshooting and change/enhancement requests,
Ensure appropriate testing, validation, documentation, and operational acceptance of environment changes
Lead Projects, Change Management, and Vendor Oversight
Provide OT leadership for capital projects, facility improvements, automation upgrades, and other initiatives involving operational technology.
Review system designs, scopes, estimates, technical specifications, budgets, schedules, and vendor deliverables for compliance with Company OT, cybersecurity, operational, and support standards.
Establish and enforce change-management and configuration-management processes to ensure production changes are properly reviewed, tested, approved, documented, scheduled, and communicated.
Coordinate with and oversee system integrators, engineering firms, controls contractors, telecommunications providers, equipment manufacturers, and technology vendors; ensure Company standards and documentation requirements are adhered to.
Partner with Operations and Engineering
Maintain effective relationships within the company, including water and wastewater Operations, Engineering, Maintenance, IT, Cybersecurity, and field personnel to understand requirements and priorities.
Coordinate planned system maintenance and changes to minimize disruption to critical water and wastewater services.
Support the design, implementation, commissioning, and modernization of facilities, equipment, processes, and automation systems.
Evaluate new technologies and recommend improvements that enhance reliability, security, functionality, operational efficiency, and supportability.
Lead Personnel and Manage Organizational Risk
Lead and develop OT employees and contracted resources; establish priorities, performance expectations, cross-training, succession planning, and appropriate technical coverage.
Ensure workloads are effectively prioritized among incident response, preventive maintenance, projects, cybersecurity activities, and lifecycle initiatives.
Maintain appropriate vendor support agreements and internal capabilities to ensure appropriate level of support for projects, department initiatives, and staffing needs.
Ensure proper records and technical documentation are created, maintained, recoverable, and available to support operations, audits, incident response, and business continuity.
Ensure compliance with water/wastewater-sector-related OT guidance and regulatory requirements