Senior Order Management Coordinator

Kohler (Rehlko); Kohler (WI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Work-life flexibility

Recognition rewards

Career development

Safe workplace

Job summary

Kohler is seeking a Senior Order Management Coordinator to oversee the order-to-cash lifecycle for diverse accounts, coordinating with Sales, Operations, Supply Chain, and other teams to ensure accurate orders, timely delivery, and issue resolution.

This hybrid role requires collaboration across multiple functions to uphold service standards and improve processes, with a focus on customer satisfaction and account performance.

Qualifications

• The Senior Order Management Coordinator serves as a key sales operation and customer support resource for Data Center, Channel, strategic, and other complex customer accounts.
• This role coordinates customer requirements throughout the complete order-to-cash process, ensuring accurate order execution and timely delivery.
• Provides guidance to Sales Coordinators to promote consistent processes and service standards.

Responsibilities

• Manage customer orders through the complete order-to-cash lifecycle, including quotations, order entry, shipment creation, invoicing support, and order closure.
• Serve as the primary sales coordination resource and point of contact for assigned Data Center, Channel, strategic, high-volume, and complex customer accounts.
• Provide proactive communication to customers and internal stakeholders regarding order status and delivery schedules.
• Coordinate outbound shipments, freight activity, and required documentation for accurate freight charges and on-time delivery.
• Monitor backlog and order status to identify and resolve issues impacting commitments and performance.

Job description

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Why You Will Love this Job

The Senior Order Management Coordinator serves as a key sales operation and customer support resource for Data Center, Channel, strategic, and other complex customer accounts. This role is responsible for coordinating and managing customer requirements throughout the complete order-to-cash process, ensuring accurate order execution, timely delivery, effective issue resolution, and a high level of customer satisfaction.

The Senior Order Management Coordinator serves as a primary point of contact for assigned accounts and partners closely with Sales, Operations, Supply Chain, Engineering, Finance, Logistics, Customer Service, and other cross-functional teams to resolve complex issues and ensure customer commitments are met. This Senior Order Management Coordinator position monitors order and account performance, identifies potential risks, supports continuous improvement initiatives, and provides guidance and mentorship to Sales Coordinators to promote consistent processes, best practices, and service standards.

The Senior Order Management Coordinator also provides backup support for Engineered Specials (ES) accounts and other designated customer accounts to ensure continuity of service and operational support.

Work mode: Hybrid-3 days a week (Tuesday, Wednesday, Thursday)

Work Location: 200 Twin Oaks Road Kohler WI

Applicants must be authorized to work in the US without requiring new or transfer visa sponsorship now or in the future

Key Responsibilities

• Manage customer orders through the complete order-to-cash lifecycle, including quotations, order entry, shipment creation, freight coordination, invoicing support, issue resolution, and order closure, while ensuring compliance with pricing, contractual, and company requirements.
• Serve as the primary sales coordination resource and point of contact for assigned Data Center, Channel, strategic, high-volume, and complex customer accounts.
• Provide proactive communication to customers and internal stakeholders regarding order status, delivery schedules, fulfillment risks, changes, and issue resolution.
• Coordinate outbound shipments, freight activity, and required documentation to support accurate freight charges, on-time delivery performance, and compliance with customer, regulatory, and company requirements.
• Monitor backlog, order status, aged orders, holds, and fulfillment activities to proactively identify and resolve issues that may impact customer commitments, satisfaction, or business performance.
• Serve as an escalation point for complex customer, freight, billing, compliance, and order fulfillment issues. Lead cross-functional efforts to resolve issue and mitigate risks to customer and business performance.
• Coordinate progress payment activities and partner with Finance to support payment accuracy, account reconciliation, and compliance with contractual requirements.
• Prepare and maintain operational ...