Senior Ops Lead, Core Operations (Transformation)

Lyra Health; United States; On-site; USD 119,000 - 183,000; Full time

Benefits offered by this job

Healthcare coverage

Equity in the company

Paid time off

Parental leave

Monthly tech allowance

Job summary

Lyra Health is seeking a Senior Operations Lead, Core Operations (Transformation) to own end-to-end delivery of strategic initiatives within the Transformation Operations team. You will partner across Clinical Operations, manage portfolios, and drive change enablement.

The role requires 10+ years of experience in healthcare or tech, strong communication, and mastery of project platforms like Asana, Jira, and Smartsheet. The position is full-time with a competitive salary and bonus eligibility.

Qualifications

• 10+ years of experience in business operations, management consulting, or program management in healthcare or tech.
• Ability to set strategic context while also managing key details and tradeoffs.
• Demonstrates independent initiative to address operational challenges and drive deadlines.
• Strong stakeholder management and communication to align cross-functional partners.
• Fluent use of project management tools (Asana/Jira/Smartsheet) to track resources and dependencies.

Responsibilities

• Own the full project lifecycle and drive day-to-day execution for strategic initiatives.
• Translate goals into actionable roadmaps and plans for cross-functional teams.
• Lead change enablement and manage complex projects with minimal supervision.
• Maintain strong cross-functional relationships with partners to push projects forward.
• Triage roadblocks and escalate high-stakes risks to maintain scope and timelines.

Skills

Strategic thinking

Stakeholder management

Project leadership

Communication

Independent initiative

Education

Bachelor’s degree in business operations or related field

Tools

Asana

Jira

Smartsheet

Job description

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About The Role

We are seeking a high-performing and highly organized Senior Operations Lead, Core Operations (Transformation) to serve as a key strategic thinker and execution driver within the Transformation Operations team. Reporting to the Senior Manager, Core Operations (Transformation), the Senior Operations Lead will drive the end-to-end operational planning, execution, and change enablement for high-priority and time-bound strategic projects across Clinical Operations. This role requires high level communication skills, the ability to partner cross-functionally on sensitive and key projects, mental agility, and a meticulous approach to managing a portfolio of complex projects.

Responsibilities:

• Project Leadership & Execution: Own the full project lifecycle and drive the day-to-day execution for assigned strategic initiatives, such as the ongoing Engage rollout and 2026/2027 new launch preparation (e.g., Neuropsych, Exclusive Outpatient Network, Lyra AI).

• Structure & Roadmapping: Translate high-level goals into clear, actionable roadmaps and project plans for internal teams and Service Line Leads ('clients'). Designs the overall scope and sets up the initial structure for medium to large cross-functional teams; actively supports more junior team members in creating materials and facilitating successful cross-functional meetings.

• Change Enablement Driver: Actively takes independent initiative to address key operational or team challenges, manage multiple operational projects or a complex operational project with little to no support, and actively direct efforts of more junior and senior Op team members as well as cross-functional partners to achieve aggressive deadlines.

• Cross-Functional (XFN) Management: Build and sustain strong XFN relationships and serve as the operational liaison with major partners to proactively push projects forward.

• Risk Mitigation: Triage and resolve complex project roadblocks, escalating high-stakes risks and challenges.

Qualifications:

• Experience: Minimum of 10+ years of experience with a Bachelor’s degree in business operations, management consulting, program management, or related field, preferably within healthcare or high-growth tech environments.

• Ability to set up the broader strategic and business context for others while also maintaining a grasp of key details; can successfully negotiate competing tensions and identify a clear pathway forward.

• Actively takes independent initiative to address key operational or team challenges, manage multiple operational projects or a complex operational project with little to no support, and actively direct efforts of more junior and senior Op team members as well as cross-functional partners to achieve aggressive deadlines.

• Communication: Demonstrated proficiency in complex stakeholder management and an ability to push for tradeoffs in prioritization when needed to maintain project scope and timelines.

• Tool Expertise: Fluent in multiple systems and has a clear perspective on the best way to deploy them/upskill others on their use in order to improve overall team productivity. Mastery of project management tools (e.g., Asana, Jira, Smartsheet) for complex resource and dependency tracking.

As a full-time Senior Ops Lead, Core Operations , you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $119,000 - 183,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)

Lyra for Lyrians; coaching and therapy services

Equity in the company through discretionary restricted stock units

Competitive time off with pay policies including vacation, sick days, and company holidays

Paid parental leave

401K with up to 3% matching

Monthly tech allowance

We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!

We can’t wait to meet you.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.