Senior Operations Support Specialist

Nakupuna Companies; Washington; On-site; USD 115,000 - 135,000; Full time

Job summary

Nakupuna Companies is seeking a Senior Operations Support Specialist to provide day-to-day administrative and operational support for GA office facilities and personnel in Washington, DC. You will manage seating, space, procurement, and records while ensuring secure handling of sensitive documents.

The role emphasizes project coordination, SOP development, and vendor management, with a need for strong stakeholder communication.

Qualifications

• Minimum five (5) years of administrative or operations support experience.
• Demonstrated experience supervising support staff or leading operational teams.
• Proficiency with facility management systems, inventory tracking software, and vendor management.
• Strong problem-solving, project coordination, and leadership skills.
• Experience developing standard operating procedures and process improvement initiatives.
• Excellent stakeholder management and communication skills.

Responsibilities

• Provide day-to-day administrative and operational support for GA office facilities and personnel.
• Manage office inventory systems, track supplies, and coordinate procurement of office materials and equipment.
• Process and track support tickets through appropriate systems to ensure timely resolution of facility and equipment issues.
• Coordinate shredding services and ensure proper handling of sensitive documents in accordance with Department security protocols.
• Manage seating arrangements, space allocation, and workspace configurations to optimize office efficiency.
• Submit and track building maintenance tickets and coordinating with facility management for repairs and improvements.
• Provide reception support, visitor management, and general administrative assistance as needed.
• Maintain accurate records of office assets, equipment assignments, and facility related documentation.
• Support meeting and event logistics including room reservations, setup, and audiovisual equipment coordination.
• Coordinate onboarding and offboarding logistics for contractor personnel including workspace assignments, Government Furnished Equipment provisioning and return, access badge coordination, and inventory tracking.
• Perform other duties as assigned to support the operational effectiveness of GA offices

Skills

Five years experience

Supervising staff

Facility management

Inventory tracking

Project coordination

Process improvement

Stakeholder management

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Nakupuna Companies is seeking a Senior Operations Support Specialist in support of the Department of State (DoS) Bureau of Global Acquisitions (GA). DOS has a robust Acquisition Program with an average annual spend portfolio of $12 billion executed through approximately 25,000 contract transactions and $4.7 billion executed through approximately 1,200 federal assistance (grants) awards supporting a diverse mission set. GA reports to the Undersecretary for Management and has three organizational elements to include Acquisition Management Directorate (GA/AM), Acquisition Policy Directorate (GA/AP), and Federal Assistance Directorate (GA/FAM). The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Key Responsibilities

• Provide day-to-day administrative and operational support for GA office facilities and personnel
• Manage office inventory systems, track supplies, and coordinate procurement of office materials and equipment
• Process and track support tickets through appropriate systems to ensure timely resolution of facility and equipment issues
• Coordinate shredding services and ensure proper handling of sensitive documents in accordance with Department security protocols
• Manage seating arrangements, space allocation, and workspace configurations to optimize office efficiency
• Submit and track building maintenance tickets and coordinating with facility management for repairs and improvements
• Provide reception support, visitor management, and general administrative assistance as needed
• Maintain accurate records of office assets, equipment assignments, and facility related documentation
• Support meeting and event logistics including room reservations, setup, and audiovisual equipment coordination
• Coordinate onboarding and offboarding logistics for contractor personnel including workspace assignments, Government Furnished Equipment provisioning and return, access badge coordination, and inventory tracking
• Perform other duties as assigned to support the operational effectiveness of GA offices

Skills / Qualifications

• Minimum five (5) years of administrative or operations support experience
• Demonstrated experience supervising support staff or leading operational teams
• Proficiency with facility management systems, inventory tracking software, and vendor management
• Strong problem-solving, project coordination, and leadership skills
• Experience developing standard operating procedures and process improvement initiatives
• Excellent stakeholder management and communication skills

Education and Experience

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred

Location

• Washington, DC

Clearance Requirements

This position requires an active Secret security clearance. Must be a U.S. Citizen.

Physical Requirements

• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Ability to engage in and follow audible communications in emergency situations.
• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to walk and stand as needed in connection with meetings, conferences, and domestic or international travel.

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $115,000-$135,000. The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies' total compensation package for employees.