Senior Operations Support SME — Onsite (TS/SCI)

Darkblade Systems; Maryland; On-site; USD 110,000 - 210,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Medical insurance

Health Savings Account option

Flexible Spending

Vision insurance

Life and Disability Insurance

Paid Time Off

Holiday pay

Job summary

Darkblade Systems is looking for a Senior Operations Support SME to join our team in Annapolis Junction, Maryland. In this role, you will troubleshoot system issues, assist users, and ensure operational efficiency within a mission-critical environment.

Applicants should possess a BA/BS degree and relevant help desk experience, along with an Active Top Secret / SCI clearance. We offer a competitive salary range of $110,000 - $210,000 per year and a comprehensive benefits package.

Qualifications

• Experience supporting users in a help desk or technical support environment.
• Active Top Secret / SCI clearance required.
• Strong written and verbal communication skills.

Responsibilities

• Troubleshoot system issues and perform maintenance.
• Address user questions and provide technical support.
• Deliver operational updates to customer teams.

Skills

Troubleshooting

Problem-solving

Communication skills

Ticket management

SOP and SLA adherence

Education

BA/BS degree or equivalent experience

Job description

Darkblade Systems is looking for a Senior Operations Support SME to join our team in Annapolis Junction, Maryland. In this role, you will troubleshoot system issues, assist users, and ensure operational efficiency within a mission-critical environment.

Applicants should possess a BA/BS degree and relevant help desk experience, along with an Active Top Secret / SCI clearance. We offer a competitive salary range of $110,000 - $210,000 per year and a comprehensive benefits package.