Senior Operations & Program Management Leader (6270)

itD Tech; San Francisco (CA); On-site; USD 55,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Paid holidays

Job summary

itD is seeking a Senior Operations & Program Management Leader to drive operational excellence by designing and leading scalable sales operations and strategic programs across a high-performing sales organization. The role emphasizes data-driven decision making and cross-functional collaboration.

The ideal candidate will have extensive experience in sales operations, business strategy, and program management, with a proven ability to build repeatable processes and deliver measurable outcomes.

Qualifications

• Extensive experience in sales operations, business strategy, or program management in a high-growth technology or enterprise sales environment.

Responsibilities

• Architect scalable operational frameworks to improve sales efficiency, forecasting accuracy, and consistency.
• Lead end-to-end execution of strategic sales programs with milestones and risk management.
• Analyze complex data using Excel, Google Sheets, BI tools, and AI-enabled solutions to deliver actionable leadership insights.
• Communicate strategic recommendations and operational performance to executives through clear presentations and reporting.
• Identify bottlenecks and develop scalable solutions to support a growing sales organization.
• Collaborate with Sales, Finance, Marketing, and Revenue Operations to align priorities and drive success.
• Build and improve repeatable processes for long-term growth and scalability.
• Attend internal practice meetings and contribute to thought leadership.
• Develop client case studies and learning material for Digital Transformation practice.

Skills

Sales operations

Business strategy

Program management

Excel & Google Sheets

AI tools

Executive communication

Prioritization under pressure

Cross-functional leadership

Education

Bachelor's degree in relevant field

Tools

Asana

Jira

Monday.com

Job description

Senior Operations & Program Management Leader (6270)

itD is seeking a Senior Operations & Program Management Leader to drive operational excellence by designing and leading scalable sales operations and strategic programs that enable sustainable growth across a high-performing sales organization. The ideal candidate will bring deep experience in sales operations, business strategy, and program management, with a proven track record of building repeatable processes, leading cross-functional initiatives, and delivering measurable business outcomes through data-driven decision-making.

Pay Rate: 40 - 40.95 (hourly)

Duration: 6 months

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities:

Architect and implement scalable operational frameworks that improve sales efficiency, forecasting accuracy, and operational consistency.

Lead the end-to-end execution of strategic sales programs, establishing milestones, managing risks, and ensuring successful delivery.

Analyze complex business data using advanced Excel, Google Sheets, business intelligence tools, and AI-enabled solutions to deliver actionable insights for leadership.

Partner with senior business leaders to communicate strategic recommendations, operational performance, and process improvements through clear executive-level presentations and reporting.

Identify operational bottlenecks and develop innovative, scalable solutions that enhance productivity and support a rapidly growing sales organization.

Collaborate cross-functionally with Sales, Finance, Marketing, and Revenue Operations teams to align priorities and drive organizational success.

Build and continuously improve repeatable operational processes that support long-term business growth and organizational scalability.

Internal Responsibilities:

Attend regular internal practice community meetings.

Collaborate with your itD practice team on industry thought leadership.

Complete client case studies and learning material (blogs, media material).

Build out material to contribute to the Digital Transformation practice.

Attend internal itD networking events (in person and virtual).

Work with leadership on career fast-track opportunities.

Required Qualifications and Skills:

Extensive experience in sales operations, business strategy, or program management within a high-growth technology or enterprise sales environment.

Advanced proficiency with Microsoft Excel and Google Sheets, including complex modeling and data analysis.

Experience with modern program management platforms such as Asana, Jira, Monday.com, or similar tools.

Demonstrated ability to leverage AI tools to improve operational efficiency and productivity.

Exceptional written and verbal communication skills with experience presenting complex information to executive-level stakeholders.

Proven ability to independently manage multiple priorities and deliver results in a fast-paced, high-growth environment.

Strong experience designing scalable operational processes and leading cross-functional initiatives.

Preferred Qualifications and Skills:

Experience supporting large-scale sales strategy and planning initiatives.

Experience developing executive dashboards and business performance reporting.

Familiarity with business intelligence and analytics tools.

Experience driving organizational transformation and operational excellence programs.

Proven success influencing cross-functional stakeholders without direct authority.

Education:

Bachelor's degree in a relevant field or equivalent work experience required.

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [e-mail] and let us know the nature of your request and your contact information.

Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done,