Senior Operations Manager - Valet and Garage Parking

Reimagined Parking; New York (NY); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Annual Discretionary Incentive plan

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined Parking seeks a Senior Operations Manager to lead valet and garage parking operations in New York and surrounding boroughs. You will be onsite at various locations, supervise staff, manage revenue, safety, and client relations.

You will ensure high-quality service, coordinate with clients, prepare routine reports, and drive efficiency across large facilities while maintaining safety and compliance.

Qualifications

• At least 18 years of age
• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience in account management and revenue collection
• Previous supervisory experience
• Previous experience in the parking industry, preferred

Responsibilities

• Supervise location staff, delegate, coach, monitor performance and ensure compliance with company standards.
• Recruit, select and train new employees; develop onboarding plans for success.
• Act as main contact to client or Property Manager; attend location meetings and respond to client requests.
• Monitor facility maintenance to keep garage/lot clean, safe and up to standards; oversee maintenance projects.
• Manage ticket inventory, cash flow, reports and audits to prevent loss.
• Review P&L statements, adjustments and variance reports; adjust to meet budgets.
• Prepare daily, weekly and monthly operating reports.
• Communicate respectfully with guests to answer questions and address concerns.
• Respond to accidents, incidents or safety concerns immediately.
• Maintain professional communication with guests, client and teammates.

Skills

Communication

Microsoft Office

Account management

Revenue collection

Supervisory experience

Parking industry experience

Tools

MS Office

Job description

Senior Operations Manager - Valet and Garage Parking

Application Deadline: 6 November 2026

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: I28-D00_US-NYCNEW YORK CITY-ADMIN EXPENSES

Reporting To: Regional Manager

Compensation: $115,000 / year

Description

Position: Senior Operations Manager
Location: New York and Surrounding Borough's
Will be managing multiple valet and garage parking operations.
Will be onsite at various locations throughout the week.
Parking Operations Management Experence Required

The Senior Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client's expectations. The Senior Operations Manager is responsible for all aspects of operating a large or complex parking facility including: staff management, revenue control, safety, and client relations.

Key Responsibilities

1. Responsible for the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
2. Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success.
3. Act as the main point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship.
4. Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.
5. Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
6. Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals.
7. Prepare daily, weekly, and monthly operating reports as required.
8. Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
9. Immediately respond to reports of accidents, incidents or safety concerns.
10. Communicate professionally at all times with guests, client, and teammates.

Skills, Knowledge and Expertise

• At least 18 years of age
• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience in account management and revenue collection
• Previous supervisory experience
• Previous experience in the parking industry, preferred

Benefits

Join our team and enjoy an outstanding benefits package, including:

• Annual Discretionary Incentive plan: Designed to align pay with performance.
• Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones