Senior Operations Manager - Supply Chain - East Coast Fulfillment Center

Nordstrom, Inc.; Elizabeth (NJ); On-site; USD 81,000 - 136,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in New Jersey is seeking a Senior Operations Manager to lead a multi-site warehouse team, drive safety, quality, and efficiency, and develop leaders across shifts. The role focuses on cost control, KPI delivery, and strategic project execution within a dynamic retail logistics environment.

The position requires 6+ years in warehouse leadership, strong data-driven decision making, and excellent communication. Competitive pay plus comprehensive benefits are provided.

Qualifications

• 6+ years of warehouse experience in a managerial role.
• Strong time management and prioritization abilities.
• Proven track record in developing leaders and leadership competencies.
• Deep knowledge of warehousing KPIs.
• Experience managing projects and initiatives within a distribution environment.
• Analytical mindset with data-driven decision making.
• Excellent verbal and written communication skills.

Responsibilities

• Support the business strategy by driving safety, quality, and performance.
• Lead and grow the performance of a team of about 7 managers across shifts.
• Recruit, onboard, and train leaders for multiple departments.
• Demonstrate sound judgement and own decision impacts.
• Promote equity across the network and organization.
• Meet budget expectations by monitoring expenditures and variances.
• Drive KPI metrics and facility performance scorecards.
• Partner with on-site and remote teams to test and implement solutions.

Skills

Warehouse management

Time management

Leadership development

KPI knowledge

Project management

Data analysis

Communication skills

Job description

Job Description

The Senior Operations Manager is a very experienced leader with between 5 -7 years of experience leading and developing leaders in support of the business strategy focusing on day-to-day operational efficiency, cost reduction, key programs, and the general management of processes, policies, and procedures. The Senior Operations Manager guides and influences the development of managers and supports the selection, retention and engagement of both managers and employees. This critical role will enable succession planning across the network and requires a combination of focus and flexibility.

This role supports B Shift Operations: Tuesday - Friday 4 pm - 2 am

A day in the life…

• Support the business strategy or driving results for overall safety, quality and performance while driving efficiency and scale
• Lead, develop, and grow the performance of a team of about 7 managers and their supporting teams across multiple shifts and departments through strong emotional intelligence
• Recruiting, selecting, onboarding, and training the right leaders
• The ability to demonstrate good judgement when making decisions and owns the impact of decisions made
• Promotes equity across the network and within the organization
• Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
• Drive KPI metrics as well as 4DX and facility performance scorecards
• Partner with on-site and virtual operational support teams and partners to test, pilot, implement solutions for the building

You own this if you have…

• 6+ years of warehouse experience in a managerial role
• Well-developed and proven time management skills and the ability to prioritize.
• Demonstrated capabilities in developing leaders and growing leadership competencies in their direct reports
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Demonstrated excellence in managing projects, programs, and initiatives within a building
• Ability to analyze data and determine actions based on improvement opportunities
• Excellent verbal and written communication skills

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$80,500.00 - $135,500.00 Annual

We’ve got you covered…

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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