Senior Operations Manager (Senior Manager, Fulfillment Services) Job Details | 2019

Bertelsmann; Easton (Northampton County); On-site; USD 70,000 - 120,000; Full time

Job summary

An established industry player is seeking a seasoned operations leader to oversee the entire distribution center. This pivotal role involves driving continuous improvement, managing a diverse team, and ensuring optimal service quality for clients. With a focus on efficiency and cost-effectiveness, you will coordinate warehousing and distribution activities, monitor performance metrics, and implement best practices. If you thrive in a dynamic, high-tech environment and are passionate about leading teams to success, this opportunity is perfect for you. Join a forward-thinking company that values innovation and excellence in service delivery.

Benefits

Medical and Life insurance

Paid Time Off

Dental insurance

Vision insurance

Short-term disability

Paid family leave

Qualifications

• 10+ years of operations experience in multi-client supply chains.
• Experience in fulfillment environments with automation.

Responsibilities

• Oversee end-to-end operations of the distribution center.
• Coordinate warehousing and distribution activities for timely deliveries.
• Lead and manage a team of OPS Managers to meet objectives.

Skills

Operations Management

Team Leadership

Quality Management

Communication Skills

Continuous Improvement

Inventory Management

KPI Management

Education

Bachelor’s Degree

Tools

ERP Systems

SAP

Warehouse Management Systems (WMS)

Warehouse Control Systems (WCS)

Job description

Carbel, part of Arvato, is a full-service 3PL provider serving national and international clients across various industries, with a strong focus on fashion and retail. In this role you will have the responsibility for the end-to-end operations of the entire distribution center. This includes driving continuous improvement in all areas of operation as well as monitoring and adjusting processes as needed to meet production schedules, due dates, priorities, shipping requirements and volume peaks. Your goal will be to provide the highest quality service for our customers by establishing best-in-class processes while maintaining optimal cost structures.

YOUR TASKS

• Maintain production, quality, reliability, and safety requirements
• Hire, train, evaluate, and develop production management staff
• Serve as key communication link between operations and customers (internal and external)
• Coordinate warehousing and distribution activities to ensure timely delivery of products to customers daily and support client month/year end activities
• Monitor and ensure all frontline supervisors are accurately accounting for labor efforts in correct cost centers and project codes
• Prepare OPS data as required
• Support Quality Management System and corrective actions
• Oversight for Safety and engagement as required
• Responsible for client KPI’s
• Peak Season Planning + Execution
• Train warehouse associates for all functional areas
• Lead and manage a team of OPS Managers, providing guidance, training, and support to ensure that goals and objectives are met
• Oversee Inventory Management to ensure inventory control metrics are aligned and support customer audits and physical inventory as required
• Identify areas for improvement within QMS processes to enhance efficiency, reduce costs and minimize waste throughout the supply chain

YOUR PROFILE

• 10+ years of operations experience within a multi-client supply chain and high-tech environment including developing, motivating, and leading cross functional teams
• Bachelor’s Degree preferred
• ERP Systems experience required; SAP preferred.
• Active management of production, quality, and technical support areas
• Workforce Management experience in a temp labor environment
• Experience in fulfillment environment with automation (WCS, WMS + subsystems)

WE OFFER

• Medical and Life insurance
• Paid Time Off, including paid holidays
• Voluntary benefits such as Dental, Vision, and Gap insurance, short-term disability, paid family leave, accident insurance, critical illness and cancer insurance