Senior Operations Manager: People & Process Leader

Encore Capital Group; Troy (MI); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Monthly incentives

Annual bonus

MCM Academy

Promote-from-within

Healthcare Insurance

Tuition Assistance

Volunteer time off

Retirement Savings

New family leave

Team-building events

Paid time off

Wellness programs

Job summary

Encore Capital Group is seeking a Group Manager Operations to oversee day-to-day operations of the Specialist teams. You will manage escalations, drive process improvements, and coordinate with internal and external partners to ensure high performance and compliance in the Legal Collections Channel.

The role requires 1-3 years in a people management position, strong leadership skills, and a focus on delivering quality outcomes while fostering development through training and clear performance

Qualifications

• 1-3 years’ experience in a People Management role.
• Strong communication and leadership skills.
• Experience with compliance issues in financial services is a plus.

Responsibilities

• Manage direct reports and oversee day-to-day operations of Specialist teams.
• Ensure quality and accuracy of all work; set and communicate performance plans to drive results.
• Develop program/process strategies and execute against them.
• Analyze business drivers to improve performance and manage projects.
• Develop and maintain relationships with key internal and external partners.
• Respond to escalated consumer issues and identify potential compliance issues.
• Conduct on-going training for new hires as needed.

Skills

People management

Team leadership

Process improvement

Escalation management

Cross-functional collaboration

Education

High School Diploma

Job description

Encore Capital Group is seeking a Group Manager Operations to oversee day-to-day operations of the Specialist teams. You will manage escalations, drive process improvements, and coordinate with internal and external partners to ensure high performance and compliance in the Legal Collections Channel.

The role requires 1-3 years in a people management position, strong leadership skills, and a focus on delivering quality outcomes while fostering development through training and clear performance