Group Manager Operations

Encore Capital Group; Troy (MI); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Monthly incentives

Annual bonus

MCM Academy

Promote-from-within

Healthcare Insurance

Tuition Assistance

Volunteer time off

Retirement Savings

New family leave

Team-building events

Paid time off

Wellness programs

Job summary

Encore Capital Group is seeking a Group Manager Operations to oversee day-to-day operations of the Specialist teams. You will manage escalations, drive process improvements, and coordinate with internal and external partners to ensure high performance and compliance in the Legal Collections Channel.

The role requires 1-3 years in a people management position, strong leadership skills, and a focus on delivering quality outcomes while fostering development through training and clear performance

Qualifications

• 1-3 years’ experience in a People Management role.
• Strong communication and leadership skills.
• Experience with compliance issues in financial services is a plus.

Responsibilities

• Manage direct reports and oversee day-to-day operations of Specialist teams.
• Ensure quality and accuracy of all work; set and communicate performance plans to drive results.
• Develop program/process strategies and execute against them.
• Analyze business drivers to improve performance and manage projects.
• Develop and maintain relationships with key internal and external partners.
• Respond to escalated consumer issues and identify potential compliance issues.
• Conduct on-going training for new hires as needed.

Skills

People management

Team leadership

Process improvement

Escalation management

Cross-functional collaboration

Education

High School Diploma

Job description

Applicants must have current authorization to work in the United States on a full-time basis.

The Group Manager Operations oversees the day-to-day operations and management of the Specialist teams. This position is responsible for managing escalations and inquiries, including supervision of employees, process and procedure development, and execution. The Group Manager Operations also interacts with internal and external customers (including L.O. Firms and I.L. partners) as well as multiple cross-functional organizations. This position requires a balanced mix of people, process and project management with a solid understanding of the Legal Collections Channel.

RESPONSIBILITIES

• Management of direct reports (reporting to the role)
• Ensure quality and accuracy of all work product; create, set and communicate performance plans to drive results where applicable
• Develop program / process strategies and execute against such strategies
• Analyze business drivers at both the partner and program level to manage and improve performance, including the project management of both individual and team initiatives
• Develop and maintain relationship with key partners both internally and externally
• Respond to escalated consumer issues and identify potential compliance issues
• Conduct on-going training for new hires on an as needed basis

MINIMUM REQUIREMENTS

EDUCATION: High School Diploma

EXPERIENCE: 1-3 years’ experience in a People Management role

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

• Career Progression: Grow at MCM with paid training and development programs including our very own MCM Academy as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].