Senior Operations Manager (Operations Manager I)

Joinimagine; Westerville (OH); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

Generous PTO

Job summary

DHL Supply Chain is seeking a Senior Operations Manager to lead a diverse Supervisors team across multiple shifts, driving productivity, safety and quality. You will implement workflows, manage labor plans, and ensure compliance in dynamic warehousing environments.

You will build strong client relationships, oversee hiring for supervisory roles, and partner with cross-functional teams to meet customer expectations while advancing cost efficiencies and continuous improvement.

Qualifications

• Bachelor's degree or equivalent experience (preferred).
• 1+ years logistics industry experience (required).
• 2+ years in a supervisory or management role (required).
• Experience with P&L management, objective setting, and project management (preferred).

Responsibilities

• Lead, motivate and develop Supervisors and indirect reports; foster inclusion and belonging.
• Develop and implement efficient workflows, labor plans, and standardize processes.
• Uphold health and safety compliance; promote safety culture.
• Compile reports on KPIs like productivity and accuracy to drive improvements.
• Foster open communication and collaboration among leadership and associates.
• Partner with HR/site leadership to hire Supervisors meeting values and needs.
• Collaborate with cross-functional teams to fulfill customer orders promptly.
• Engage with customers to address concerns and ensure high satisfaction.

Skills

Startup execution

Server logistics

Floor leadership

Facility activations

Asset tracking

Construction environments

Staff development

Customer liaison

Education

Bachelor's degree or equivalent experience

Job description

• Proven experience executing on-the-floor startup, implementation, or go-live activities, required.
• Experience in a data center, server logistics, or high-tech warehousing environment managing serialized assets and ESD-compliant handling, preferred.
• Strong ability to manage daily floor operations, supervise multi-shift teams, and drive productivity, safety, and quality metrics.
• Proven success supporting facility activations, workforce ramp-ups, systems deployment, and post-go-live performance stabilization.
• Working knowledge of high-precision serialized asset tracking, strict chain-of-custody processes, electrostatic discharge (ESD) standards, and specialized IT handling equipment (such as server rack tuggers).
• Comfortable working within active construction or dynamic site development environments during facility build-outs and early-stage ramping.
• Demonstrated ability to train, mentor, and develop frontline supervisors and hourly associates, including the capacity to onboard and upskill talent transitioning from non-technical warehousing backgrounds.
• History of daily customer interfacing, managing on-site client relationships, and communicating operational updates effectively.

Senior Operations Manager (Operations Manager I)

The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000.

For roles within California and Washington the range is $85,000 to $110,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.

As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education and Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

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