Senior Operations Manager Operations

Startops; Lancaster (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to lead a dynamic team at a cutting-edge automated facility. This role is pivotal in fostering a culture of excellence and innovation, where you will inspire and develop talent while ensuring operational efficiency. You will be at the forefront of driving change and enhancing customer experiences, making a significant impact on the organization and its mission. Join a company that values diversity and inclusion, and be part of a team that is transforming the resale industry with a focus on sustainability and community engagement.

Benefits

Employee Stock Purchase Plan

Flexible PTO

Paid Sabbatical

Generous Parental Leave

Medical, Dental, Vision Insurance

401k Plan

Life and Disability Insurance

Qualifications

• 8+ years in high-volume distribution or manufacturing environments.
• Proven success in developing leaders and high-performing teams.
• Experience in navigating ambiguity and scaling organizations.

Responsibilities

• Lead and develop a high-performing team at the automated facility.
• Ensure operational excellence and customer satisfaction.
• Create a safe, empowering workplace for team growth.

Skills

Leadership

Team Development

Operational Excellence

Change Management

Customer Focus

Problem Solving

Education

Bachelor's Degree

Master's Degree

Job description

Senior Operations Manager

Lead and develop a high-performing team at the new automated facility in Lancaster, TX.

Location: Lancaster, Texas, United States

Job Tags: Operations

About The Role

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

About the Role

At ThredUp, Operations is where innovation meets action. We move fast, think big, and stay grounded in trust and fairness. Leadership here isn't just about hitting KPIs-it's about unlocking potential in others, driving change, and creating spaces where teams thrive. As the Senior Manager of Operations at DC07-our newest and most automated facility in Lancaster, TX-you will be the culture carrier for the building. You'll lead with authenticity, clarity, and optimism, helping us build the most energized, high-performing team in our network.

We're looking for someone who inspires, connects, and builds trust. You'll deliver operational excellence, but your superpower is rallying people and making them better together. If you're energized by building leaders, navigating change, and creating a place where people love to work-this is your role.

Key Responsibilities:

Build & Develop Teams

• Hire, grow, and retain high-performing exempt and non-exempt talent. Scale DC07 from ~250 to 800+ team members.
• Set the tone on the floor every day-you're visible, accessible, and deeply engaged. Be a culture carrier across the broader ThredUp network.
• Build a deep bench by mentoring leaders and accelerating growth.

Lead Culture & People

• Create a safe, empowering workplace where feedback is frequent and growth is both expected and celebrated. Encourage courageousness by being courageous.
• Lead with fairness and consistency. Model transparency, integrity, and resilience.
• Make DC07 a high performing team and a destination for great talent.

Delighting Our Customers

• Ensure the DC consistently delivers accurate, timely, high-quality experiences for both buyers and sellers.
• Embed our customer's voice into daily operations to drive improvements.
• Connect teams to the impact of their work, making the customer central to every shift, every process.

Operational Leadership

• Drive productivity, accuracy, safety, and customer satisfaction with a bias for innovation.
• Partner with Engineering Teams to keep systems up and running. You're on the floor observations make you the go-to-person when troubleshooting anything.
• Be a force multiplier: simplify complexity, remove blockers, move fast-and stay agile in the face of change.

What You Bring

• 8+ years leading in high-volume distribution, manufacturing, or related ops environments.
• Proven success developing leaders and building engaged, high-performing teams.
• Strength in navigating ambiguity and scaling organizations.
• Comfort with warehouse, manufacturing and automated working environments.
• A track record of leading with people-first values and delivering business results.
• A presence on the floor-not behind glass.

This role is not eligible for visa sponsorship.

What We Offer:

• Competitive salary (we leverage market data)
• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
• Employee stock purchase plan
• Flexible PTO (take the time you need) + 13 company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [e-mail] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.