Senior Operations Manager New Glen Burnie, MD

Triumvirate; Glen Burnie (MD); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) plan

Tuition reimbursement

Extensive safety training and career/“

Job summary

Triumvirate Environmental seeks an Operations Manager to lead our Mid Atlantic North team based in Glen Burnie, MD. You will oversee all operations, focus on recruiting and managing Environmental Specialists, and mentor staff to meet performance and safety standards.

You will work with Senior Management to ensure client satisfaction, compliance, and high-quality service delivery across Lab Services and Onsite Support. Strong leadership and regulatory knowledge are essential.

Qualifications

• BS in Environmental Science, Chemistry, Biology, or related major or equivalent.
• 2+ years of experience in the hazardous waste field.
• Knowledge of DOT, RCRA, and applicable regulations.
• Eligible to work in the United States without sponsorship.
• Willingness to undergo background checks and drug screening.
• Ability to lift 60 pounds and work flexible hours.

Responsibilities

• Oversee operations for Glen Burnie, MD location and manage Environmental Specialists and Material Handlers.
• Develop and track staff goals; conduct monthly 1-1s and performance reviews.
• Provide training, safety guidance, and compliance oversight to field teams.
• Collaborate with Account Managers on job scopes, startups, and client deliverables.
• Ensure regulatory compliance and safety across Lab Service and Onsite accounts.

Skills

Leadership

Team management

Employee development

Safety training

Performance evaluation

Coaching & mentoring

Education

BS in Environmental Science, Chemistry, Biology or related major

Job description

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking an Operations Manager to join our Mid Atlantic North management team. You will be responsible for all operations work, out of the Glen Burnie, MD location and will focus on recruitment and management of incoming Environmental Specialists.

This role provides direct support to Senior Management in fulfilling the mission statement as well as direct support, mentoring and coaching of individual Environmental Specialists. A significant portion of time is dedicated to evaluating the performance, compliance, and safety aspects of the services we provide to our clients. This job requires full-time management and creativity to complete all tasks identified below.

Triumvirate provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management. At Triumvirate, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.

This position reports to the Assistant General Manager.

Employee Management

• Using the Environmental Specialist Advancement Program, work with your direct reports on their professional development and assist them in meeting, and exceeding, the competencies at each level of the program. Promote your direct reports through the program and transition to their next direct supervisor within the agreed upon timeline.
• Assist in the evaluation of Environmental Specialist’s advancement and provide follow-up field training where weaknesses have been identified. This could include administering verbal or written warnings when managed personnel fail to comply with job functions/requirements.
• Participate in Triumvirate’s COMPASS manager training, allowing you to develop the skill sets necessary to be a highly functioning and successful manager.
• Directly supervise a select number of Environmental Specialists and Material Handlers within Lab and Onsite Support Services.
• Develop goals with your staff, help track and motivate them to complete these goals within monthly Manager 1-1s.
• Identify individual strengths of direct reports and set them up with the tools to succeed in environments conducive to their growth and efforts.
• Develop and present trainings to Environmental Specialist and Material Handlers.
• Provide technical, procedural, safety and cultural guidance resource for direct reports (Onsite Support and Lab Services).
• Run the biweekly ES meetings.
• Aid in orientation of new hires and the resource ordering (laptops, ipads, uniforms etc).
• Run the ROPE program.
• Work with Account Managers on job scopes, startups, or pre-huddle job meetings.
• Attend Monthly Account Meetings and drive client specific deliverables or supply ordering.
• Identify how employees interact with specific clients to predict success when positions open elsewhere.
• Be experienced in managing large teams of individuals at various stages of the Environmental Specialist Advancement Program.
• Communicate and collaborate with the niche staff to anticipate staffing needs and work with niche operations managers to find the best fit.
• Work with your direct reports to develop and implement their customer service skills at their client’s site(s), ensuring delivery of the highest quality customer service.
• Develop your knowledge of Triumvirate’s client niches, allowing you to more effectively manage your team as they work within multiple niches. Be a service level resource for clients and Account Managers.
• Understand Federal and State level regulations to ensure program quality and compliance on Lab Service Jobs and Onsite Support Accounts.
• Drive the WOW by supporting your staff and helping them to receive WOWs from employees and clientele.

Safety and Quality Control

• Drive quality and employee engagement through site visit program, including staff site visits, tracking of all visits and participating in site visit program.
• Create a culture of safety by driving the STOP audit program, collaborating with the ETSC team and attending all safety meetings.
• Provide support and leadership to the operational schedule to help lead our teams and provide onsite training, mentoring, and guidance to our field teams.

Recruitment

• Work with other Environmental Specialist Managers to oversee all hiring of Environmental Specialist openings in Mid Atlantic- North. Collaborate on improvements to the hiring program and work together to implement across New England (and beyond).
• Train to the Environmental Specialist hiring process, master it and begin to oversee the program from start to hire. This includes learning the applicant tracking system, phone screening, in-person interviewing and offer decision making.
• Work with otherOperations Managers to lead monthly ES Orientation trainings for new team members.
• Attend job fair events for college recruitment or internships.

Basic Requirements:

• BS in Environmental Science, Chemistry, Biology, or other related majors, or equivalent required
• 2+ years of experience in the hazardous waste field
• Prior knowledge, experience, and compliance with DOT, RCRA, and other applicable regulations
• Must be eligible to work in the United States without future sponsorship
• Must have a reliable form of transportation
• Must be willing to consent to Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC)
  
• Upon employment, you will be required to participate in a random drug screening program (inclusive of THC) as part of our company’s commitment to maintaining a safe and healthy work environment
  
• Must be able to lift 60 pounds on a regular basis
• Must be willing to work flexible hours within the work week (Monday through Friday)
  
• Must be able to report to designated office within 1 hour during Emergency Response rotating shifts
  
• The Operations Managerfrequently handles hazardous chemicals and biological waste and is responsible for putting on and taking off personal protective equipment. This role is considered safety-sensitive.

Preferred Requirements:

• Prior relevant industry experience
• Active HAZWOPER 24 or 40 hour certification
• Willingness to obtain Commercial Driver’s License (CDL)

Pay Range

$95,000 - $125,000 USD

#LI-Onsite

Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!

To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website !

Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here .

Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Triumvirate Environmental’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.