Senior Operations Manager — Las Vegas

Climbing Business Journal; Las Vegas (NV); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health coverage

Dental and vision

Gym membership

Training travel

Job summary

The Pad in Las Vegas, NV seeks a dynamic leader to own the Las Vegas gym operations. You will hire and develop a team, manage staffing within budget, and strengthen local relationships to create a strong community venue.

You will drive daily operations, coach leaders, handle staffing shifts and peak coverage, and partner with Finance and HR to meet budget and policy. The role demands decisive, results-oriented leadership.

Qualifications

• Substantial climbing-gym operating experience with demonstrated people leadership, financial judgment and local relationship-building.

Responsibilities

• Own hiring from interviews through offers within approved staffing, pay bands and employment terms.
• Develop staff, shift leaders and backup coverage.
• Keep operations safe, staffed and dependable and handle performance issues through HR.
• Build local business relationships with Marketing and Programs and run events.
• Lead the Las Vegas gym including Clip ’n Climb.

Skills

People leadership

Operations management

Budgeting

Hiring and training

Job description

$80,000–$100,000 per year Reports to the Chief Executive Officer.

Las Vegas, Nevada

Full-time, onsite

$80,000–$100,000 per year Reports to the Chief Executive Officer.

You’ve run a gym. You know what makes a shift work, what wears a team down, and what keeps people coming back. What would you do with the responsibility to make the whole place better? At The Pad, you’ll hire and develop your team, turn ideas into improvements within an established budget, and build the local relationships that make a gym feel like it belongs. You’ll own the hard calls, too—from staffing problems to difficult performance conversations. If you’re ready to put your judgment to work and grow leaders who can make good calls of their own, we want to meet you.

The work

Own hiring from interviews through selection and offers within approved staffing, pay bands and employment terms, including a whole new team when needed. Make termination decisions within your management scope, following HR’s documentation and offboarding process. Develop staff, shift leaders and backup coverage. Keep daily operations safe, staffed and dependable and handle routine reviews and difficult performance issues through HR. Give Finance local operating insight as it sets the budget. Develop and carry out initiatives within that budget, use financial reports to track results, and adjust the work to address recurring problems. Build productive local business and community relationships with Marketing and Programs. Run local execution of companywide competitions, community events and other scaled events under the Programs Director’s overall coordination, including staffing, site readiness, guest flow, day-of operations and closeout within approved authority. Test systems and coverage before launch, coordinate specialist owners and stabilize operations after opening. Lead the whole Las Vegas gym, including Clip ’n Climb.

Everyday expectations

Use evidence to explain recommendations, costs and risks; act within approved staffing, budgets and policy.

Coach leaders through real responsibility and verify capability through observed work, not completed paperwork alone.

Keep operating updates and material-risk escalation current. Regional or companywide functions require a separate assignment.

Decisions and support

Make local operating and assigned launch-execution decisions within approved plans, standards, headcount, pay bands, budget and written delegation.

Partner with HR, Finance and technical owners.

Make hiring and termination decisions within your scope without separate HR or CEO decision approval; use the established HR process.

Seek approval for changes outside approved staffing or employment terms and for reserved launch decisions.

You need current budgets, staffing plans, readiness decisions and specialist changes.

Preserve the gym’s local character while following company standards; another function’s safety or launch approval cannot be overridden.

Requirements

• Substantial climbing-gym operating experience with demonstrated people leadership, financial judgment and local relationship-building.
• Code word: Support.
• Sustained results improving a gym, rebuilding a team or leading an opening. A previous launch is not required; a realistic work sample can demonstrate capability where past opportunity was limited.
• Ability to hire and train a whole team, handle difficult conversations and work agreed opening, closing, weekend and peak coverage.

What we have to offer

• Salary: $80,000–$100,000 per year. Individual offers are based on demonstrated capability within the approved range.
• For this eligible full-time role: employer-paid Silver-tier medical coverage, dental and vision; dependent coverage is employee-paid.
• Sick leave, vacation and personal time follow current policy. Gym membership for you and eligible dependents, retail discounts, and lifetime membership after more than three years apply under company policy.
• Training, shadowing and readiness checks in The Pad’s systems and culture; required training travel is company-paid under the applicable policy.

Location, schedule and start

Full-time, onsite in Las Vegas, Nevada, approximately 30–40 hours per week. Lead the whole gym, including fun wall reservation space, team hiring and training, opening readiness, and ongoing operations. During launch, expect opening, closing, weekend and peak shifts, initially at least three opening or closing shifts weekly, subject to the final coverage model. The start date depends on useful work and opening readiness; required training travel is company-paid.

Your first month

Learn the site’s people, risks and operating systems, then agree on priorities with your manager and functional partners. Review staffing, training readiness and the budget, coach local leaders and establish useful reporting. For an opening, build toward the staff simulation and approved readiness gates before independent operations.