Senior Operations Manager, Ground Operations

Veho; Pennsylvania; On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401k

Unlimited PTO

Equity

Job summary

Veho is seeking a Senior Operations Manager to lead a warehouse facility and drive performance across sort and driver launch operations. You will coach supervisors and associates to hit KPIs and OKRs while overseeing the operation’s P&L and safety compliance.

You will build a high-performing team, implement process improvements, and collaborate with cross-functional partners to exceed client expectations and ensure top-tier on-time delivery and customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree or 3–5 years experience in warehouse operations management.
• Minimum of 2 years leading a team of direct and indirect reports.
• 3+ years of experience in warehousing, inventory, or logistics.
• Excellent written and oral communication skills.
• Intermediate analytical skills – experience with Excel/Google Sheets.

Responsibilities

• Build a high-performing team of supervisors and associates to deliver quality, speed, and service.
• Coach, train, and guide staff for career progression.
• Use data to identify and implement process improvements in the operation.
• Drive customer satisfaction, on-time delivery, and safety programs.
• Maintain strategic relationships with Market, Region, and Central Operations teams.

Skills

Team leadership

Warehouse operations

Analytics

Excel

Google Sheets

Communication

Flexibility

Staff development

Education

Bachelor’s degree

Job description

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

Compensation:

$120,000 - $130,000 annually

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.

Role Summary:

As the site leader, the Senior Operations Manager, you will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. You will be responsible for overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs. You will also be responsible for managing the operation’s P&L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse, including being a champion of OSHA compliance and appropriate reporting.

Key Responsibilities:

• Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities

• Coach, train, and guide supervisors and associates for forwarding career progression

• Use data and collaborate with the direct reports to identify and execute process improvements for the operation

• Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety

• Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams

• Partner with our Client Operations team to exceed client expectations as their last-mile delivery partner

• Champion OSHA compliance and track incidents within markets

• Lead through the lens of Veho’s Values

• Work cross-functionally to hire, retain, coach, and develop employees within the operation

• Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities)

What you Bring:

• Bachelor’s degree from a four-year college or university, or 3-5 years experience in warehouse operations management

• Minimum of 2 years leading and managing a team of direct and indirect reports

• 3+ years of experience in warehousing, inventory, or logistics

• Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment

• Ability to effectively respond to and interact with staff at all levels of the organization

• Excellent written/oral communication skills

• Intermediate analytical skills–experience with Excel/Google Sheets

• Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)

• Willingness to work flexible schedules, including weekends, holidays, and evenings

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

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