Senior Operations Manager at the Cherokee Hotel at Harrah's - Cherokee, NC

12 Oaks Parking; Cherokee (NC); On-site; USD 80,000 - 92,000; Full time

Job summary

12 Oaks Parking is seeking a Senior Operations Manager for the Cherokee Hotel at Harrah's. This role involves leading a team of valets and ensuring top-notch service while managing financial performance and client relations. Ideal candidates will have prior valet management experience and the ability to thrive in a dynamic environment.

Qualifications

• Previous valet management experience required.
• Strong understanding of high-volume event parking.
• Ability to adapt to changing demands.

Responsibilities

• Oversee valet and parking services team at Cherokee Hotel.
• Manage budgets, P&L, and account performance.
• Hire, onboard, and train staff.

Skills

Financial Management

Team Leadership

Client Relations

Risk Management

Service Management

Job description

Senior Operations Manager at the Cherokee Hotel at Harrah's - Cherokee, NC

1 day ago Be among the first 25 applicants

This range is provided by 12 Oaks Parking. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $92,000.00/yr

As a family owned and operated business, 12 Oaks Parking has been providing valet and hotel services for over 15 years. We are a fun and flexible company and look forward to potentially having you on the team! 12 Oaks seeks an experienced Operations Manager to lead and develop the 24/7 valet and parking services team at the Cherokee Hotel at Harrah's. As the Senior Operations Manager, you will oversee the supervisory team and staff of valets, bell persons, key clerks, and shuttle drivers, ensuring first-class hospitality and service. You will be responsible for account performance, achieving financial, guest satisfaction, and client satisfaction goals. This role requires a strong understanding of high-volume event parking and the ability to adapt to changing demands during conferences, conventions, and special events, while maintaining hotel service standards. Previous valet management experience is required.

Responsibilities

1. Financial and Business Systems Management: Understand business metrics, manage budgets and P&L, improve account performance, ensure fair contractual dealings, manage scheduling, overtime, tip reporting, and payroll accuracy, and ensure compliance with business systems.
2. Human Resources: Hire, onboard, and credential associates, recognize performance, promote talent retention, respond to feedback, train new staff, coach performance, and lead effective team meetings.
3. Service Management: Ensure consistent service across shifts, coordinate team efforts, schedule based on property needs, train on client standards, and maintain high mystery shop scores.
4. Client Relations Management: Build relationships with client staff, uphold communication, provide weekly reports, maintain visibility, and focus on exceeding client expectations to foster loyalty.
5. Systems and Standards: Master company systems, train staff on equipment and SOPs, maintain a tidy environment, and complete tasks timely.
6. Safety and Risk Management: Follow safety protocols, identify risks, train staff, report incidents promptly, document claims, and adhere to employment policies.

12 Oaks is an equal opportunity employer. All applicants must pass pre-employment testing, including background checks and MVR reviews.

Additional Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality