Senior Operations Manager, AMZL

Amazon; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Amazon is seeking a Senior Operations Manager for its Japan Logistics team, focusing on building an efficient last mile operation. The role involves managing a team, ensuring performance, and driving operational excellence in a diverse environment.

Qualifications

• 10+ years of operations experience in logistics or supply chain.
• Experience managing a team of 10+ people.

Responsibilities

• Responsible for budgetary and operations objectives for a delivery station.
• Manage and lead a team of Operations and Area Managers.
• Drive process improvements and meet business plans.

Skills

Leadership

Communication

Team Management

Education

Bachelor’s degree

Job description

*This position will be located in the Tokyo area.*

Amazon is seeking a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world-class last mile operation that delivers to customers efficiently. Amazon aims to exceed customer expectations by ensuring quick, accurate, and cost-effective deliveries, and we are expanding rapidly in Japan.

h3>Key Job Responsibilities

• Responsible for all budgetary, people development, and operations objectives for an Amazon Logistics Delivery Station (DS).
• Manage and lead a team of Operations and Area Managers, coaching and mentoring to meet performance objectives.
• Build positive employee relations and leadership bench strength within the DS.
• Ensure safety, quality, performance, customer experience, and people development across all delivery station operations.
• Drive vision, quality initiatives, process improvements, and lean initiatives to meet and exceed business plans.
• Identify and close performance gaps, setting clear requirements and expectations for Operations and Area Managers.
• Manage daily relationships with multiple Delivery Service Providers (DSPs).
• Regularly present operational metrics to senior leadership.
• Hire, develop, and retain top talent; create and implement talent plans including performance management, learning, and succession planning.
• Leverage team ideas to develop improvement plans.
• Foster a strong culture and engagement throughout the delivery station team.
• Share best practices across departments and shifts.
• Collaborate with key business partners to support projects and initiatives.

h3>About the Team

• Introduction of Last Mile, AMZL Department
• Introduction of Operations Roles
• Work Location in Kanto region

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or other protected categories. For accommodations, visit https://www.amazon.jobs/disability/jp

h3>Minimum Qualifications

• Bachelor’s degree or relevant experience
• 10+ years of operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.)
• Experience managing a team of 10+ people and developing talent
• Business-level English proficiency

h3>Preferred Qualifications

• Extensive operations experience in a fast-growing environment
• 15+ years of operations experience
• Experience leading rapid expansion plans
• Proven track record of delivering multiple programs on time
• Excellent communication skills
• Business-level Japanese proficiency
• Enthusiasm for working in a diverse and inclusive team

Our inclusive culture empowers Amazon employees to deliver the best results for our customers. If you need accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If your region isn’t listed, contact your Recruiting Partner.