Senior Operations Manager

Sterling Search Partners; West Palm Beach (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Sterling Search Partners is helping a client in West Palm Beach, FL with a search for a Senior Operations Manager. The role centers on training and developing employees across multiple locations while leading high-priority operational initiatives and special projects.

The Senior Operations Manager serves as a hands-on leader, providing rapid-response support to locations as needed. The ideal candidate will develop programs, coach leaders, manage cross-location initiatives, and drive improvements

Qualifications

• Bachelor’s degree preferred or equivalent operations/training experience.
• Experience developing and delivering training programs and leading special projects.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to make sound decisions in high-pressure, rapidly changing environments.

Responsibilities

• Develop and deliver training programs for associates and managers on operations, safety, compliance, customer service, and company standards.
• Coach and mentor managers and emerging leaders to improve performance and leadership capabilities.
• Lead special projects including new location launches, operational turnarounds, process improvements, and support for underperforming locations.
• Travel up to 70% as needed, including overnight and extended stays.
• Quickly assess operational challenges, identify root causes, and implement practical solutions.
• Partner with local leadership to improve performance, reinforce policies, and maintain operational standards.
• Conduct audits, process reviews, and post-project assessments while providing recommendations to senior leadership.
• Build strong relationships with employees and managers across locations and provide clear, constructive feedback.

Skills

Leadership

Training program development

Communication

Problem-solving

Organizational skills

Travel readiness

Microsoft Office

Education

Bachelor’s degree preferred or equivalent operations/training experience

Tools

Microsoft Office

Job description

Sterling Search Partners is helping a client with its search for a Senior Operations Manager. The Senior Operations Manager is responsible for training and developing employees across multiple locations while leading high-priority operational initiatives and special projects. This position serves as a key member of the Gold Key Team, providing hands‑on support, operational leadership, and rapid‑response assistance to locations as needed.

Key Responsibilities

• Develop and deliver training programs for associates and managers on operations, safety, compliance, customer service, and company standards.
• Coach and mentor managers and emerging leaders to improve performance and leadership capabilities.
• Lead special projects including new location launches, operational turnarounds, process improvements, and support for underperforming locations.
• Travel up to 70% as needed, including overnight and extended stays.
• Quickly assess operational challenges, identify root causes, and implement practical solutions.
• Partner with local leadership to improve performance, reinforce policies, and maintain operational standards.
• Conduct audits, process reviews, and post-project assessments while providing recommendations to senior leadership.
• Build strong relationships with employees and managers across locations and provide clear, constructive feedback.

Qualifications

• Bachelor’s degree preferred or equivalent operations/training experience.
• Experience developing and delivering training programs and leading special projects.
• Strong leadership, communication, organizational, and problem‑solving skills.
• Ability to make sound decisions in high‑pressure, rapidly changing environments.
• Proficiency with Microsoft Office.
• Valid driver’s license and ability to travel up to 70%.

Ideal Candidate

A highly adaptable operations leader who can quickly step into unfamiliar environments, develop people, solve problems, and drive results while maintaining company standards and culture.