Senior Operations Manager

United States Digital Space LLC; San Bernardino (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

United States Digital Space LLC seeks a Sr. Operations Manager to oversee our San Bernardino fulfillment center. You will manage 300+ associates and 10 salaried leaders, directing D2C and B2B fulfillment, inventory, and shipping with a hands-on leadership style.

You will develop and implement strategies to improve productivity, quality, and customer satisfaction while driving cost reductions and safety compliance in a fast-paced environment.

Qualifications

• Bachelor’s degree in business administration, logistics, supply chain management or related field.
• Proven experience as a Site Leader or similar leadership role in large-scale fulfillment environments.
• Strong knowledge of fulfillment operations including order processing, inventory, warehousing, shipping.
• Experience managing large teams of hourly and salaried staff; strong leadership and communication skills.
• Proficiency in data analysis, metrics and KPIs to drive improvements; solid budgeting experience.
• Ability to thrive in a fast-paced, high-pressure setting with attention to detail.

Responsibilities

• Oversee daily operations of the fulfillment center, ensuring efficient order processing and accurate shipping for D2C and B2B.
• Lead and develop 300+ associates and 10 salaried leaders with hiring, coaching, and performance management.
• Develop operational strategies to optimize productivity, quality, and customer satisfaction.
• Establish D2C vs B2B fulfillment distinctions and ensure proper flow paths and shipping requirements.
• Monitor KPIs and implement continuous improvements; drive cost reduction and safety compliance.
• Budget and cost management; identify opportunities to reduce waste and improve efficiency.
• Collaborate with logistics, procurement, customer service, and quality control; report to regional/general management.

Skills

Leadership

Team Management

Operational Excellence

Budgeting

Cost Management

Cross-Functional Collaboration

Continuous Improvement

WMS Familiarity

Health & Safety

Education

Bachelor’s degree in business administration / logistics / supply chain

Advanced degree preferred

Tools

WMS

Job description

About the company:

At the company, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use the company technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put the company center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

We are seeking a highly skilled and experienced Sr. Operations Manager to oversee the operations of our fulfillment center in San Bernardino, Ca. As the Sr. Operations Manager, you will be responsible for managing a team of 300+ associates and ensuring efficient and effective functioning of the facility. Your exceptional leadership, strategic thinking, and operational expertise will be crucial in driving the success of our fulfillment center. This role will require expertise in managing both direct-to-consumer (D2C) and business-to-business (B2B) fulfillment operations, with a hands-on approach to driving efficiency, cost reduction, and customer satisfaction.

You will:

• Leadership and Team Management:
• Provide strong leadership, guidance, and mentorship to the entire team, fostering a positive and productive work environment.
• Manage and develop a high-performing team of 300+ associates, including hiring, training, coaching, and performance management.
• Lead a team of 10 salaried employees, including department managers and supervisors, ensuring their success and alignment with organizational goals
• Operational Excellence:
• Oversee the day-to-day operations of the fulfillment center, ensuring efficient and accurate processing of orders, inventory management, and shipping for both D2C and B2B customers.
• Develop and implement operational strategies to optimize productivity, quality, and customer satisfaction.
• Establish operational distinctions for D2C vs. B2B fulfillment, ensuring proper flow paths, picking methodologies, and shipping requirements are met.
• Continuously monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement and achieve operational targets.
• Foster a culture of safety, ensuring compliance with all applicable health and safety regulations and implementing measures to minimize workplace accidents and injuries.
• Budgeting and Cost Management:
• Develop and manage the fulfillment center's budget, ensuring financial objectives are met while maintaining operational excellence.
• Identify opportunities to optimize costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels.
• Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines.
• Cross-Functional Collaboration:
• Collaborate with other departments such as logistics, procurement, customer service, and quality control to ensure seamless coordination and integration of processes.
• Partner with the Regional General Manager to align fulfillment center strategies with overall company goals and objectives.
• Provide regular reports, updates, and insights to senior management on operational performance, challenges, and opportunities.
• Continuous Improvement and Innovation:
• Drive a culture of continuous improvement, fostering innovation, and identifying opportunities for process optimization, automation, and technology advancements.
• Stay abreast of industry trends, best practices, and emerging technologies related to fulfillment center operations, and implement relevant changes as appropriate.

You should have:

• Bachelor's degree in business administration, logistics, supply chain management, or a related field (advanced degree preferred).
• Proven experience as a Site Leader or similar leadership role, preferably in a large-scale fulfillment center or distribution environment.
• Strong knowledge of fulfillment center operations, including order processing, inventory management, warehousing, and shipping.
• Demonstrated success in managing and developing large teams of both hourly and salaried employees.
• Exceptional leadership and communication skills, with the ability to inspire and motivate teams to achieve goals.
• Proficiency in analyzing data, metrics, and KPIs to drive performance improvements.
• Solid financial acumen and experience in budgeting, cost management, and driving operational efficiency.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and ensuring accuracy.
• Strong problem-solving and decision-making skills, with a strategic mindset.
• Familiarity with warehouse management systems (WMS) and other relevant software applications.
• Knowledge of health and safety regulations and best practices in a warehousing environment.

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Commitment to Equal Opportunity

At the company, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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