Senior Operations Manager

Egreenservices; Norfolk (VA); On-site; USD 86,000 - 131,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible work location

Job summary

ServiceNow in Norfolk seeks a Senior Operations Manager to set the standard for quality and efficiency. You will lead cross-functional initiatives, own complex programs from concept to delivery, and drive prioritization with measurable outcomes.

Expect equity, top-tier health benefits, and the flexibility to work where you do your best thinking as the company expands its footprint in Virginia. This role requires eight years of leadership experience, a hands-on approach to ownership, and a

Qualifications

• 8 years of leadership experience in operations or related fields.
• Ability to own projects from concept through delivery.
• Strong collaboration and teamwork across cross-functional teams.
• Wamiliarity with prioritization and goal setting.
• Reliable, accountable, and able to manage budget-related ownership.

Responsibilities

• Spot where Attention Management breaks before it shows up in a dashboard.
• Turn ambiguous prioritization requests into shipped, measurable outcomes.
• Partner sideways with teams who rarely sit in the same room.
• Identify gaps in current procedures and recommend workable fixes.
• Own your mistakes loudly and your wins quietly.

Skills

Team Leadership

Project ownership

Prioritization

Collaboration

Accountability

Strategic thinking

Job description

As our newest Senior Operations Manager, you'll help set the standard for quality across everything we do. Consider it a $86,000 - $131,000 foothold at ServiceNow, where 8 years of Resilience converts straight into general ownership.

Key Responsibilities

• Spot where Attention Management breaks before it shows up in a dashboard
• Turn ambiguous Prioritization requests into shipped, measurable outcomes
• Partner sideways with teams who rarely sit in the same room
• Identify gaps in current procedures and recommend workable fixes
• Own your mistakes loudly and your wins quietly

What You'll Bring

• 8 years of Team Leadership práctica, plus a hunger for what's next
• Comfortable owning projects from concept through delivery
• A collaborative mindset and genuine enthusiasm for teamwork
• A Norfolk grounding, or the adaptability to plant roots quickly
• Strong working knowledge of Prioritization and Goal Setting
• Reliable, accountable, and committed to following through
• The kind of ownership that treats the company's money like your own

Out of a converted warehouse in Norfolk, ServiceNow has quietly grown into a generously-mentoring force shaping how general gets done. We default to documenting decisions so VA and remote teammates stay equally in the loop.

We back our team with $86,000 - $131,000, equity, top-tier health benefits, and the flexibility to work where you do your best thinking.

We are growing the ServiceNow team in VA and adding this position immediately.