Senior Operations Manager

ByteWorks; Newport News (VA); On-site; USD 90,000 - 134,000; Full time

Benefits offered by this job

Full benefits

Job summary

ByteWorks in Newport News, VA is seeking a Senior Operations Manager who turns relationship building into tangible outcomes. You’ll own projects, manage temporary assignments, and align stakeholders across teams.

The role offers a salary range of $90,000–$134,000 with flexible hours and comprehensive benefits, plus mentorship to support growth in a fast-paced environment dedicated to craftsmanship and client success.

Qualifications

• Strong relationship-building skills with customer service mindset.
• Diplomacy to align stakeholders who disagree.
• Proven mentoring results, ideally Newport News, VA.
• Comfort with the unglamorous middle of a temporary project.

Responsibilities

• Surface risks early, loudly, and with a proposed fix attached.
• Identify gaps in current procedures and recommend workable fixes.
• Field curveballs from Newport News clients without losing the thread.
• Turn 6 of pattern recognition into faster general calls.
• Refuse to let Process Improvement debt quietly accumulate on your watch.
• Follow safety protocols and best practices at all times.
• Spot where Networking breaks before it shows up in a dashboard.

Skills

Relationship Building

Customer Service

Stakeholder Alignment

Mentoring

Project Ownership

Job description

ByteWorks needs a Senior Operations Manager who can turn Relationship Building into outcomes, not just slides, and we'd rather show you than tell you. What makes this ByteWorks role different is the ownership; the $90,000 - $134,000 and temporary hours are just the entry fee.

Key Responsibilities

• Surface risks early, loudly, and with a proposed fix attached
• Identify gaps in current procedures and recommend workable fixes
• Field curveballs from Newport News clients without losing the thread
• Turn 6 of pattern recognition into faster general calls
• Refuse to let Process Improvement debt quietly accumulate on your watch
• Follow safety protocols and best practices at all times
• Spot where Networking breaks before it shows up in a dashboard

What You'll Bring

• Real Relationship Building chops, plus the Customer Service curiosity to keep growing
• The diplomacy to align stakeholders who don't agree yet
• Proven Mentoring results, ideally seasoned in Newport News, VA
• Comfort owning the unglamorous middle of a temporary project

ByteWorks brings together flat-and-fast people in Newport News, VA who care deeply about the craft behind general. We celebrate Stress Management craftsmanship and hold ourselves to a high bar on the details that matter.

Beginning at $90,000 - $134,000, your growth is mentored, your benefits are full, and your hours flex to match life in Newport News, VA.

We just refreshed it, so the general role counts as live and hiring.