Senior Operations Manager

Dave & Buster's; Kennewick (WA); Hybrid; USD 77,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Health coverage

Dental coverage

Vision coverage

Disability coverage

Employee assistance

401K matching

Free meals

Free gameplay

Growth opportunities

Team leadership

Fun work environment

Job summary

Dave & Buster's Kennewick, WA is seeking a Senior Operations Manager to lead front-of-house or back-of-house initiatives and uphold standards under the General Manager's guidance.

You will drive guest satisfaction, manage costs and staffing, foster team morale, and ensure safe, fast-paced operations across shifts, including weekends and holidays.

Qualifications

• 21+ years of age.
• 5+ years of Restaurant/Hospitality experience.
• Proficient in managing cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team and delegate duties.
• Must work weekends, nights and holidays.
• Capable of thriving in a fast-paced, noisy environment.

Responsibilities

• Promote positive team member relations and delegate managerial duties.
• Analyze financial reports and develop action plans to grow revenue and control costs.
• Ensure execution of staff training programs.
• Ensure staffing levels and coverage meet business needs.
• Deliver an unparalleled guest experience with food, drinks, and games.
• Maintain a safe and secure environment for guests and staff.
• Continuously improve operational execution per standards.

Skills

Restaurant/Hospitality experience

COGS & labor management

Business acumen

Team leadership

Communication

Job description

## Senior Operations ManagerApply: DB0214 - Kennewick, WA: Full time: Posted Today: R-1013476**Job Description:****THE SENIOR MANAGER:** provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.**What we are looking for!*** You love working in a fast-paced, multi-faceted restaurant/entertainment scene* You can communicate with the team members and guests in a way that inspires FUN!* You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance* You have never met a goal you can't beat* You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks* The ability to oversee all aspects of the business - from the most minor details to the big picture**Requirements:*** 21+ years of age* 5+ years of Restaurant/Hospitality Experience* Proficient in managing the cost of goods sold and labor* Strong business acumen* Ability to lead a team to create a memorable guest experience* The ability to work weekends, nights and holidays* Not afraid to work in a fast-paced, noisy environment with distracting conditions**What will you be doing daily?*** Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale* Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets* Ensure the execution of staff training programs* Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience* Deliver an unparalleled guest experience through the best combination of food, drinks, and games* Maintain a safe and secure environment for all guests and staff* Continuously improves operational execution through attention to detail and adherence to operating standards and procedures**PERKS!*** Competitive salary* Quarterly bonus program* Health, Dental, Vision, Long & Short-term Disability* Employee Assistance Program* Buster’s Legacy Fund (Supports team members during difficult times)* 401K matching plan* FREE food* FREE gameplay* Large leadership team = multiple managers per shift* FUN work environment* Grow your career! + Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities**Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer****Salary Range:**76872-90438