Senior Operations Manager

Amazon.com Inc.; Houston (TX); On-site; USD 33,000 - 54,000; Full time

Job summary

Amazon is seeking an Operations Manager for the Cajamar-SP fulfillment center. You will lead a night-shift team of Area Managers and hourly staff, drive safety, quality, and customer experience, and push continuous improvement initiatives while meeting business goals.

You will collaborate with HR, Finance, Facilities, Safety & Security, and IT to secure support and resources, and mentor teams for career progression in a fast-paced, deadline-driven environment.

Qualifications

• Bachelor's degree or equivalent.
• Flexible schedule including weekends, nights, and/or holidays.
• Experience in English-language communication skills, both written and verbal.
• Experience in employee and performance management.

Responsibilities

• Lead and supervise a team of Area Managers and hourly associates for night shift.
• Ensure safety, quality, performance and customer experience targets are met.
• Set staffing plans, schedules, and process-improvement initiatives.
• Mentor and develop teammates for career progression and learning.
• Collaborate with HR, Finance, Facilities, Safety & Security, IT to secure resources.

Skills

Leadership

Staff management

Process improvement

Six Sigma

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

This position will be based in Cajamar-SP region.

Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Cajamar-SP. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Site Leader/Sr Operations Manager, and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.

Shift: ADM Night (Mon - Fri; 1pm to 11pm).

As the Operations Manager you will:

• Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
• Responsible for the overall safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning.
• Ability to develop and share best practices across the shifts and network.
• Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Key job responsibilities:

• Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.
• Manage a team of approximately many employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.
• Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.
• Set / clarify requirements and expectations for Area Managers and Team Leaders.
• Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
• Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
• Implement change and/or develop new processes as required.
• Participate from time to time in cross-functional Process and Business Improvement projects.
• Candidates must be flexible to work weekends and/or overnight shifts regularly.

Basic Qualifications

• Bachelor's degree or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in English-language communication skills, both written and verbal
• Experience in employee and performance management

Preferred Qualifications

• Performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.