Senior Operations Manager

SP Plus Corporation; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Metropolis Technologies is seeking a Senior Facility Manager in Grand Rapids, Michigan. This role includes leading operations, managing client relationships, and ensuring employee performance meets operational standards. You will maximize profitability, oversee budget management, and drive superior customer service.

The ideal candidate will have strong leadership and communication skills along with a relevant degree or equivalent experience. Join us in reinventing parking and making everyday experiences remarkable.

Qualifications

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience.
• Prior experience to lead, manage, and motivate team members.
• Proficient with Microsoft Word and Excel or Google Documents.

Responsibilities

• Manage the operation through effective leadership and client relationships.
• Maximize profitability through revenue development and expense reviews.
• Ensure proper staffing levels and supervise employee performance.

Skills

Customer Service Skills

Leadership

Communication Skills

Multi-tasking

Budget Management

Education

Bachelor’s degree in a related field

Tools

Microsoft Word

Microsoft Excel

Job description

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across NorthAmerica and Europe. Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

The Senior Facility Manager manages the operation through effective leadership, developing client relationships and superior customer service, human resource management and budget management. Additionally, the Senior Facility Manager leads an effective operation by ensuring all employees perform their job functions to the SP+ standards of operational excellence. This includes: Delivering premier customer service to our clients. Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed. Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews. If you’re someone who thrives in an environment where you will be challenged with a broad range of simultaneous duties, this might just be the right opportunity for you!

Revenue Reporting and Budget Management

Ensure that proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary. Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility’s bank account. Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies. Manage the operation’s budget and make recommendations to reach or exceed budget if unforeseen circumstances arise. Identify all procurement and vendor service needs of the location. Perform general accounting duties such as accounts payable, payroll and petty cash.

Workforce Management

Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants, cashiers, bookkeepers, and maintenance personnel. Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.

Client Retention & Satisfaction

Ensure pro‑active communication with client regarding opportunities to improve operations. Resolve client requests, concerns and issues diplomatically. Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.

Marketing & Revenue Optimization

Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.

Safety & Risk Management

Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims. Implement all policy and procedures to ensure compliance with all OSHA laws.

Qualifications

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience
• Prior experience to lead, manage and motivate team members
• Strong customer service skills and focus
• Excellent verbal and written communication skills
• Ability to multi‑task or work independently
• Ability to react and problemsolve quickly
• Ability to understand and communicate company policies and procedures
• Proficient with Microsoft Word and Excel or GoogleDocuments or Spreadsheets
• Ability to learn internal computer programs
• Prior experience developing budgets and P&L review a plus
• Parking management experience preferred but not required

License Requirement

Must possess a valid state‑issued driver’s license with a current address and acceptable driving record.

Equal Employment Opportunity

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Location: US‑MI‑GRAND RAPIDS