Senior Operations Manager

SP+; Colorado Springs (CO); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Long/short term disability

Life insurance

Accident insurance

401k

Paid time off

Job summary

SP+, a Metropolis company, is seeking a Senior Operations Manager in Colorado Springs. The role entails leading facility operations, developing client relationships, budgeting, and staffing to deliver premium service.

Salary ranges from $100,000 to $105,000 per year with comprehensive benefits and opportunities to influence day-to-day operations. The ideal candidate will have strong leadership, communication, and problem-solving skills, along with a bachelor’s degree and parking-management

Qualifications

• Bachelor's degree or equivalent combination of education and experience is required or preferred.
• Proven ability to lead, manage and motivate a team.
• Strong customer service focus and communication skills.
• Excellent verbal and written communication abilities.
• Ability to multi-task and work independently.
• Ability to react and problem solve quickly.
• Ability to understand and communicate company policies.
• Proficiency with MS Word and Excel or Google Docs/Sheets.
• Parking management experience is a plus but not required.
• Must possess a valid state-issued driver’s license with a current address and driving record.

Responsibilities

• Deliver premier customer service to clients.
• Hire, train and empower frontline staff to perform effectively.
• Maximize profitability through revenue development and cost control.
• Lead operations to SP+ standards of excellence.
• Identify staffing needs and supervise performance.
• Maintain client relationships and ensure client satisfaction.
• Oversee budgeting, procurement and general accounting duties.
• Ensure safety, compliance and risk management.

Skills

Leadership & team management

Customer service focus

Verbal and written communication

Multi-tasking / independence

Problem solving

Understand and communicate policies

Learning internal computer programs

Education

Bachelor's degree or equivalent

Tools

Microsoft Word & Excel or Google Docs/Sheets

Job description

Senior Operations Manager

Full-Time

R1778 - (R) MHC NORTH - VALET

1400 E BOULDER ST

COLORADO SPRINGS

CO

80909

COLORADO SPRINGS CO United States

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

The Senior Facility Manager manages the operation through effective leadership, developing client relationships and superior customer service, human resource management and budget management. Additionally, the Senior Facility Manager leads an effective operation by ensuring all employees perform their job functions to the SP+ standards of operational excellence. This includes:

• Delivering premier customer service to our clients.
• Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews.

If you're someone who thrives in an environment where you will be challenged with a broad range of simultaneous duties, this might just be the right opportunity for you!

Revenue Reporting and Budget Management

• Ensure that proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary.
• Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility's bank account. Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.
• Manage the operation's budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll and petty cash.

Workforce Management

• Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants, cashiers, bookkeepers, and maintenance personnel.
• Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.

Client Retention & Satisfaction

• Ensure pro-active communication with client regarding opportunities to improve operations.
• Resolve client requests, concerns and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.

Marketing & Revenue Optimization

• Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.

Safety & Risk Management

• Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policy and procedures to ensure compliance with all OSHA laws.

Qualifications

• Bachelor's degree in a related field preferred or equivalent combination of education and experience
• Prior experience to lead, manage and motivate team members
• Strong customer service skills and focus
• Excellent verbal and written communication skills
• Ability to multi-task or work independently
• Ability to react and problem solve quickly
• Ability to understand and communicate company policies and procedures
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets
• Ability to learn internal computer programs
• Prior experience developing budgets and P&L review a plus
• Parking management experience preferred but not required
• License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record

Salary Range: $100,000-$105,000 per year

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Application Deadline: 10/12/2026

(The application deadline referenced above reflects the estimated closing date for this role).

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-CO-COLORADO SPRINGS