Senior Operations Manager

Chewy; Clayton (IN); On-site; USD 120,000 - 190,000; Full time

Job summary

A leading company in the retail sector, Chewy, is seeking a Senior Operations Manager for their fulfillment center in Clayton, Indiana. The role focuses on enhancing operational efficiency, managing teams, and ensuring superior customer service standards in a dynamic environment. The ideal candidate will possess a solid management background and a passion for continuous improvement, driving initiatives that foster efficiency, safety, and team development.

Qualifications

• At least 4 years of management experience in operations.
• Experience with inventory and order management systems.
• Strong communication and leadership skills.

Responsibilities

• Build and manage operational teams to achieve goals.
• Develop procedures for incoming and outgoing shipments.
• Drive continuous improvement for safety, quality, and delivery.

Skills

Project Management

Continuous Improvement

Data Analysis

Customer Service

Education

Bachelor’s degree

Job description

Join to apply for the Senior Operations Manager role at Chewy

Join to apply for the Senior Operations Manager role at Chewy

Our Opportunity

Chewy is currently recruiting for a

Our Opportunity

Chewy is currently recruiting for a Senior Operations Manager for our fulfillment center! This leader will be hands-on in a growing environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other Fulfillment Center teams and various departments in the company. We are seeking an individual who will be someone who loves handling ambiguity, change, and enjoys getting into the details to drive improvements every single day!

What You'll Do

• Build strong teams while improving procedures, metrics and processes
• Lead and manage a team of Operation Managers and Area Managers
• Develop and coordinate operational procedures for impeccably implementing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
• Develop and maintain a safe work environment
• Responsible for achieving all operational goals
• Drive tactical planning and forecasting
• Leverage the Operations Managers and Area Managers by sourcing and guiding ideas, and rolling them into the creation of improvement plans for the functional area
• Mentor, train and develop Operation Managers for career progression and learning
• Ability to develop and share standard methodologies across the shifts and network
• Create a positive team-based atmosphere setting that encourages all employees in the Fulfillment Center to offer suggestions and inspire change within the facility, adapt to the continuously developing business, and stay focused on the customer experience
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center
• Use the site Warehouse Management System (WMS) to optimize impeccable order fulfillment and provide operational insights to improve WMS effectiveness
  
  

What You'll Need

• Bachelor’s degree or equivalent
• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment or a similar role
• Experience with building or improving inventory management, order management, and warehouse management systems and processes
• Eagerness for working in a start-up environment with high level of ambiguity and change
• Strong project management and continuous improvement skills
• Data-centric mentality
• Customer service obsession, with eagerness to surpass standards to satisfy customer needs
• Effective communicator and leader for employees, subordinates, cross-functional teams and executive leadership
• Validated ability to quickly adapt and drive the right results using data
• The highest levels of integrity and ethics
• Must be flexible to work weekends and/or night shift
• Position may require travel
  
  

Physical Job Requirements

• Walk up to 2 miles per shift
• Rarely lift greater than 70 pounds using a team lift
• Stand, push, pull, carry, squat, and kneel
• Climb up and down stairs (where applicable)
  
  

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

To access Chewy's Customer Privacy Policy, please click here.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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